Senior Director, Patient Support Solutions

The Senior Director, Patient Support Solutions will lead the strategic development, implementation, and management of comprehensive patient support initiatives and patient-centric support services (patient support programs, patient assistance programs), including field-facing reimbursement and patient programs across Cardiometabolic, Rare Disease, and Mature Business Units.

Essential Functions:
- Lead strategy, vision, and roadmap for patient support services (access, affordability, initiation, field-facing teams)
- Lead strategic vision and implementation for NovoCare Pharmacy
- Expand offerings to meet patient needs, including alternative pay model optionality
- Champion a patient-first culture and advocate for patient needs
- Design and implement patient-centric services/programs based on patient needs and industry requirements
- Execute against defined PSS metrics; build a frictionless patient/provider experience
- Standardize and adapt solutions for scalable implementation across portfolio and commercialization
- Use data and partner with Enterprise D&A to define trackable metrics and reports (within regulatory/legal guardrails)
- Incubate and iterate patient solutions to improve HCP/patient experience
- Drive partnerships across PSS and TAs/CXME/Sales using goal alignment, role clarity, accountability, and governance
- Leverage automation/AI to increase efficiency and differentiate in key markets
- Ensure enterprise compliance and timely, compliant reporting of regulatory changes; mitigate risk
- Anticipate market trends impacting roadmap/strategy
- Collaborate with Marketing/Market Access/Sales/Legal/Compliance/Safety to ensure compliant, impactful implementation
- Ensure profitability of affordability program strategy
- Lead Product Support Operations for Grants & Contributions and Product Safety product replacement
- Prioritize high-impact activities and drive employee engagement
- Build partnerships with HCPs, payers, and patient advocacy organizations

Physical Requirements:
- 20–30% overnight travel

Qualifications:
- 15+ years relevant sales, marketing, analytical and/or patient support experience
- 5+ years leadership experience (prior manager-of-function preferred)
- Bachelor’s degree (advanced degree preferred)
- Track record of innovative, high-impact results (metrics/ROI)
- Experience managing difficult situations with risk mitigation
- Proven patient support program execution with measurable impact on access and adherence
- Solid understanding of pharmaceutical marketplace and competition (retail and specialty preferred)
- Experience building agile/scalable programs centered on patient/provider experience
- Strong quality, safety, and monitoring/compliance experience for PSPs (e.g., AE reporting, training, privacy)
- Enterprise-focused cross-functional leadership; strong analytical/problem-solving skills
- Ability to lead, inspire, and manage high-performing cross-functional teams

Compensation & Benefits:
- Base compensation range: $229,200–$401,100; eligible for company bonus and long-term incentives/vehicles
- Benefits include medical/dental/vision, life/disability insurance, 401(k), flexible spending, employee assistance, tuition reimbursement, and voluntary benefits; time off and parental leave per policy

Application Instructions:
- If you need special assistance/accommodation to apply, call 1-855-411-5290 (accommodation requests only).