Senior Director, Patient Support Lead

Role Summary

Vertex is seeking a leader to build and lead Patient Support for the US Kidney Business Unit, driving the programs behind Phase 3 therapies Povetacicept and Inaxaplin. The Senior Director, Patient Support Lead will establish processes, systems, and operations for patient support; define the launch strategy and patient support model; recruit and develop a high-performing team; and oversee launch execution. This role reports to PS Operations and is a key member of the US Kidney BU leadership team, based in Boston, MA (must reside in or relocate to Boston).

Responsibilities

• Sets strategic vision for Kidney Patient Support, including Patient Support Program design, budget management, annual and long term planning and cross-functional integration
• Leads Patient Support day-to-day operational aspects, including key activities & programs that drive performance against access, patient logistics, and service goals
• Drives launch readiness for both assets.
• Manages operations project portfolio with a focus on initiatives that drive operational effectiveness and enhance the patient experience
• Drive flawless execution of our operational plans, through ensuring the team is clear on priorities, effective cross functional partnerships, and thoughtful training & implementation plans
• Driving continuous improvement and innovation, always maintaining an external focus
• Hire, develop and coach functional team leads to achieve exceptional performance
• Retains, develops, and engages top talent
• Serve as a core member of the Patient Support Leadership Team, representing operations perspective and engaging “above” role to improve our effectiveness in the US, i.e. can think at a broader level than one’s own function
• Coordinates closely with cross functional colleagues, ensuring a culture of collaboration and receptivity to feedback
• Role models and instills a culture of compliance focused on ethics and integrity in all we do

Qualifications

• Required: 12 years+ work experience in healthcare/pharmaceuticals, 5 years in leading teams
• Preferred: Specialty product launch experience
• Preferred: Work within highly competitive markets
• Preferred: Nephrology experience

Education

• Bachelor’s degree

Skills

• Expertise in patient support, patient education, market access, or marketing
• Track record of proven ability to motivate, coach & inspire a team towards clear goals and hold accountable for results
• Thrives on working in a fast paced, evolving environment with attention to detail, committed follow-through, an appropriate judgement in decision making
• Excellent communication skills: patient-centric and customer-service minded
• Demonstrated ability to work cross-functionally as a team player
• Innovative mindset