Senior Director, Patient Services
Amylyx Pharmaceuticals
1 month ago
Remote
United States
Patient Advocacy
Responsibilities:
- Design a comprehensive, patient-centered services model tailored to community needs.
- Define the strategic framework, service offerings, operational workflows, and end-to-end experience for patients, caregivers, and providers, aligned with reimbursement, technology, and delivery models.
- Optimize the program by determining the insourced vs. outsourced service balance and planning for program evolution.
- Lead end-to-end patient support operations (financial assistance, benefits verification, case management, adherence, nursing, injection training).
- Build, hire, and lead internal and field-based patient access and service operations teams.
- Evaluate, contract, and manage third-party service providers with governance and performance accountability.
- Establish compliant oversight across hub services and all patient-facing operations with Legal, Compliance, and Medical Affairs.
- Define KPIs, dashboards, and feedback loops to drive performance and continuous improvement.
- Serve as operational lead for launch readiness by identifying access barriers, leading cross-functional issue resolution, and aligning with Commercial, Market Access, Sales, Medical Affairs, IT, and National Accounts.
Required Qualifications:
- Bachelor’s degree required; advanced degree in a related health/business field preferred.
- 12+ years of biopharmaceutical patient support services experience, including product launch and rare disease access.
- Track record designing, launching, and managing hub services, reimbursement support, and financial assistance programs.
- Expertise in U.S. payer specialty drug coverage, reimbursement mechanics, and specialty pharmacy operations.
- Proficiency in analytics and reporting for service programs and pharmacy data.
- Knowledge of compliance and regulatory requirements for patient support programs.
- Ability to communicate program objectives, launch plans, and performance to internal stakeholders.
- People management experience (hiring, coaching, developing teams).
- Leadership of cross-functional teams in fast-paced, launch-focused environments.
- Strong dedication to patient access.
Application Instructions:
- Read the opportunity and apply.
- Design a comprehensive, patient-centered services model tailored to community needs.
- Define the strategic framework, service offerings, operational workflows, and end-to-end experience for patients, caregivers, and providers, aligned with reimbursement, technology, and delivery models.
- Optimize the program by determining the insourced vs. outsourced service balance and planning for program evolution.
- Lead end-to-end patient support operations (financial assistance, benefits verification, case management, adherence, nursing, injection training).
- Build, hire, and lead internal and field-based patient access and service operations teams.
- Evaluate, contract, and manage third-party service providers with governance and performance accountability.
- Establish compliant oversight across hub services and all patient-facing operations with Legal, Compliance, and Medical Affairs.
- Define KPIs, dashboards, and feedback loops to drive performance and continuous improvement.
- Serve as operational lead for launch readiness by identifying access barriers, leading cross-functional issue resolution, and aligning with Commercial, Market Access, Sales, Medical Affairs, IT, and National Accounts.
Required Qualifications:
- Bachelor’s degree required; advanced degree in a related health/business field preferred.
- 12+ years of biopharmaceutical patient support services experience, including product launch and rare disease access.
- Track record designing, launching, and managing hub services, reimbursement support, and financial assistance programs.
- Expertise in U.S. payer specialty drug coverage, reimbursement mechanics, and specialty pharmacy operations.
- Proficiency in analytics and reporting for service programs and pharmacy data.
- Knowledge of compliance and regulatory requirements for patient support programs.
- Ability to communicate program objectives, launch plans, and performance to internal stakeholders.
- People management experience (hiring, coaching, developing teams).
- Leadership of cross-functional teams in fast-paced, launch-focused environments.
- Strong dedication to patient access.
Application Instructions:
- Read the opportunity and apply.