Senior Director, ICX Data, Analytics & AI

Role: Sr. Director of ICX Data, Analytics & AI, responsible for leading Vertex's integrated customer experience intelligence platform. Objectives include developing and executing data, analytics, and AI strategies to enable precision engagement and scalable solutions aligned with commercial goals. Responsibilities encompass overseeing data products, predictive models, next-best-action decisioning, AI agent development, enterprise measurement, and governance, ensuring responsible AI practices and compliance with regulatory standards. Leading a team of around 9 professionals, the role involves strategic vendor management, cross-functional collaboration with Legal, Medical, Regulatory, and Tech teams, and building internal/external talent ecosystems. The position requires defining the ICX data strategy, advancing AI capabilities to improve customer engagement, and connecting insights to business outcomes. Qualifications include a bachelor's degree (advanced degree preferred), significant leadership experience in data science, analytics, AI/ML, or digital strategy, with a proven track record translating AI capabilities into measurable commercial impact. Experience developing data products, models, and AI agents in regulated environments like healthcare or biopharma is strongly preferred. High-value specifics: experience in highly regulated industries, data governance, Responsible AI, decision science, and digital customer experience. The role is hybrid or on-site, with flexible work options.