Senior Director, Global IT Infrastructure & Service Operations
Structure Therapeutics
4 days ago
Remote friendly (South San Francisco, CA)
United States
IT
Position Summary
Senior Director, Global IT Infrastructure & Service Operations to lead worldwide IT infrastructure strategy and deliver reliable, high-performance end-user experiences across the US and China.
Job Responsibilities
- Own end-to-end architecture, design, modernization, and operations of global IT infrastructure across US/China (cloud platforms, networking, compute clusters, storage, endpoints, identity, collaboration).
- Lead Microsoft-centric services (Microsoft 365, Intune, endpoint management, collaboration) and ensure support for heavy/demanding AI tool usage.
- Build AI-ready scalable infrastructure (GPU/accelerated compute, dataset/model storage, low-latency networking, elastic scaling), across cloud providers as needed.
- Architect/manange global networking; oversee enterprise networking; implement dedicated low-latency links (e.g., IPLC/MPLS); lead ZTNA and secure web gateway (e.g., Zscaler); manage always-on VPN.
- Own enterprise security stack (next-gen firewalls, intrusion prevention, EDR/response, UTM) and secure-by-design (encryption, identity federation, certificates, scanning/patching, zero trust).
- Oversee storage/data management and high-availability/backup/recovery; lead endpoint engineering and MDM (e.g., JAMF + Intune).
- Build and lead global Service Management/Helpdesk (24/7, VIP, site operations), deliver end-user support/training, streamline ticketing, define SLAs/KPIs/ITIL/automation.
- Partner with AI/data engineering on infrastructure roadmaps, 24/7 AI operational support, and enterprise AI adoption.
Education/Qualifications (Required/Preferred)
- BS in CS/IS/Engineering or equivalent (MS preferred).
- 12+ years IT; 8+ years senior leadership of global Infrastructure/Operations; 8+ years biotech/pharma clinical operations (Phase II–III) (preferred: GxP/SOX).
- Proven global Service Desk/Helpdesk leadership; deep Microsoft Cloud (M365/Azure/Intune) and broad infrastructure knowledge.
- Hands-on global networking (Fortinet/Cisco/Meraki, SD-WAN), security (Fortinet, Zscaler ZTNA/VPN), storage, MDM (JAMF preferred).
- Experience enabling enterprise AI tools (e.g., Copilot/ChatGPT); global multi-site operations (US + APAC/China highly valued).
- Vendor/MSP management; $5–10M+ budgeting; ITIL frameworks; strong executive communication.
Benefits
- Annual performance incentive bonus, new hire equity, performance-based equity; medical/dental/vision, 401k match, unlimited PTO, paid holidays (including winter shutdown).
Application Instructions
- Apply via the official career page at BambooHR.
- Recruiters will use the domain Structuretx.com; they will never request payments or sensitive financial info.
Senior Director, Global IT Infrastructure & Service Operations to lead worldwide IT infrastructure strategy and deliver reliable, high-performance end-user experiences across the US and China.
Job Responsibilities
- Own end-to-end architecture, design, modernization, and operations of global IT infrastructure across US/China (cloud platforms, networking, compute clusters, storage, endpoints, identity, collaboration).
- Lead Microsoft-centric services (Microsoft 365, Intune, endpoint management, collaboration) and ensure support for heavy/demanding AI tool usage.
- Build AI-ready scalable infrastructure (GPU/accelerated compute, dataset/model storage, low-latency networking, elastic scaling), across cloud providers as needed.
- Architect/manange global networking; oversee enterprise networking; implement dedicated low-latency links (e.g., IPLC/MPLS); lead ZTNA and secure web gateway (e.g., Zscaler); manage always-on VPN.
- Own enterprise security stack (next-gen firewalls, intrusion prevention, EDR/response, UTM) and secure-by-design (encryption, identity federation, certificates, scanning/patching, zero trust).
- Oversee storage/data management and high-availability/backup/recovery; lead endpoint engineering and MDM (e.g., JAMF + Intune).
- Build and lead global Service Management/Helpdesk (24/7, VIP, site operations), deliver end-user support/training, streamline ticketing, define SLAs/KPIs/ITIL/automation.
- Partner with AI/data engineering on infrastructure roadmaps, 24/7 AI operational support, and enterprise AI adoption.
Education/Qualifications (Required/Preferred)
- BS in CS/IS/Engineering or equivalent (MS preferred).
- 12+ years IT; 8+ years senior leadership of global Infrastructure/Operations; 8+ years biotech/pharma clinical operations (Phase II–III) (preferred: GxP/SOX).
- Proven global Service Desk/Helpdesk leadership; deep Microsoft Cloud (M365/Azure/Intune) and broad infrastructure knowledge.
- Hands-on global networking (Fortinet/Cisco/Meraki, SD-WAN), security (Fortinet, Zscaler ZTNA/VPN), storage, MDM (JAMF preferred).
- Experience enabling enterprise AI tools (e.g., Copilot/ChatGPT); global multi-site operations (US + APAC/China highly valued).
- Vendor/MSP management; $5–10M+ budgeting; ITIL frameworks; strong executive communication.
Benefits
- Annual performance incentive bonus, new hire equity, performance-based equity; medical/dental/vision, 401k match, unlimited PTO, paid holidays (including winter shutdown).
Application Instructions
- Apply via the official career page at BambooHR.
- Recruiters will use the domain Structuretx.com; they will never request payments or sensitive financial info.