Senior Director, Global HR Operations and Systems

Role Summary

Senior Director, HR Operations and Systems will shape and scale Madrigal's global people operations, partnering with HR and business leaders to enhance the employee experience and build a scalable foundation for the future of work. The role leads the design and delivery of global HR operational excellence, data insights, and employee-facing processes using Workday, with a consultative, business-minded approach suited to a scaling biotech environment. Location: Waltham, MA or Conshohocken, PA (3 days per week in office).

Responsibilities

• Partner closely with HR, business, and functional leaders to understand evolving business needs and co-create scalable, people-first solutions.
• Anticipate future operational requirements and build frameworks that support a high-growth, global organization.
• Lead the global HR Operations team, ensuring service delivery excellence across regions and functions.
• Build and optimize global processes across the employee journey.
• Ensure consistent, compliant, and culturally relevant HR practices in the U.S. and international markets.
• Establish a robust governance structure for employee data integrity and process adherence.
• Champion a human-centered approach to employee services and touchpoints that drive engagement and simplicity.
• Streamline HR service delivery by leveraging automation and integrated technology.
• Develop global knowledge bases, self-service portals, and process improvements to reduce friction and increase employee satisfaction.
• Lead the development of real-time dashboards and people analytics tools to monitor and drive key metrics.
• Translate complex data into actionable insights that enable smarter decision-making for executives and business partners.
• Advance predictive analytics capabilities and elevate HR's role as a strategic driver of business outcomes.
• Build HR operational models and systems that scale with the company’s growth trajectory and evolving workforce needs.
• Ensure systems and tools are forward-looking, adaptable, and equipped to support a rapidly changing business landscape.
• Serve as a key Workday leader, ensuring optimization, integrations, and functionality are aligned with future enterprise goals.

Qualifications

• 15+ years of progressive HR experience, with at least 5 years leading HR operations in a life sciences or biotech company.
• Proven leadership in implementing and managing Workday globally as the HR system of record.
• Experience supporting international operations and designing globally scalable solutions.

Education

• Bachelor’s degree in Human Resources, Business, Data Analytics, or related field; advanced degree preferred.

Skills

• Strategic thinker with a consultative mindset and strong business acumen.
• Exceptional ability to synthesize insights from data and communicate with impact to diverse stakeholders.
• Skilled in change management, process design, and cross-functional collaboration.
• High emotional intelligence and credibility in advising senior leaders.