Senior Director, Global Clinical Operations and Medical Writing Technology
Vertex Pharmaceuticals
August 09, 2026
Remote friendly (Boston, MA)
United States
Operations
General Summary:
The Senior Director, Global Clinical Operations and Medical Writing Technology will lead a team responsible for planning, architecture, design, development, support, maintenance, and future roadmaps for systems supporting clinical operations and medical writing teams.
Key Duties And Responsibilities:
- Partner with Global Clinical Operations and Medical Writing stakeholders to manage/prioritize the digital and AI technology portfolio and build the future roadmap
- Present forward-looking plans to cross-functional senior leaders
- Develop multi-year technology roadmaps delivering valued outcomes
- Lead a team of 5 plus a managed services support team (engineers, administrators, analysts)
- Oversee projects/programs/releases/system enhancements; ensure quality, timeliness, and budget adherence
- Proactively propose innovative tools/technologies, AI solution ideas, and business process improvements
- Enhance internal processes for demand management, resource management, delivery, releases, and operational support
- Manage relationships with strategic software vendors and service providers
- Provide day-to-day support/maintenance for Veeva Vault CTMS, Veeva eTMF, and Elluminate EDC (uptime, performance, customer service)
- Partner with Information Security and Quality Assurance to ensure compliance with GxP and lifecycle/change management
Knowledge and Skills:
- Biotech/pharmaceutical systems experience (clinical operations and medical writing)
- Hands-on AI opportunity identification and deployment of Agentic/GenAI solutions; change management/training
- Knowledge of biotech regulations (e.g., 21 CFR Part 11, GCP/GxP)
- Program/project management; demand/resource management; system lifecycle expertise
- Strong communication/interpersonal/collaboration; analytical/problem-solving; presentation skills
Education And Experience:
- Bachelor’s degree + 10+ years relevant experience; biotech/pharma industry experience
- Managed implementation partners and managed services/offshore teams
- Enterprise applications and SaaS implementations/upgrades/enhancements/operational support
- Agile design/development/deployment experience
- IT financial management (budgets/forecasts)
Application/Compensation:
- Pay range: $256,000 - $384,000 (eligible for annual bonus and equity awards)
The Senior Director, Global Clinical Operations and Medical Writing Technology will lead a team responsible for planning, architecture, design, development, support, maintenance, and future roadmaps for systems supporting clinical operations and medical writing teams.
Key Duties And Responsibilities:
- Partner with Global Clinical Operations and Medical Writing stakeholders to manage/prioritize the digital and AI technology portfolio and build the future roadmap
- Present forward-looking plans to cross-functional senior leaders
- Develop multi-year technology roadmaps delivering valued outcomes
- Lead a team of 5 plus a managed services support team (engineers, administrators, analysts)
- Oversee projects/programs/releases/system enhancements; ensure quality, timeliness, and budget adherence
- Proactively propose innovative tools/technologies, AI solution ideas, and business process improvements
- Enhance internal processes for demand management, resource management, delivery, releases, and operational support
- Manage relationships with strategic software vendors and service providers
- Provide day-to-day support/maintenance for Veeva Vault CTMS, Veeva eTMF, and Elluminate EDC (uptime, performance, customer service)
- Partner with Information Security and Quality Assurance to ensure compliance with GxP and lifecycle/change management
Knowledge and Skills:
- Biotech/pharmaceutical systems experience (clinical operations and medical writing)
- Hands-on AI opportunity identification and deployment of Agentic/GenAI solutions; change management/training
- Knowledge of biotech regulations (e.g., 21 CFR Part 11, GCP/GxP)
- Program/project management; demand/resource management; system lifecycle expertise
- Strong communication/interpersonal/collaboration; analytical/problem-solving; presentation skills
Education And Experience:
- Bachelor’s degree + 10+ years relevant experience; biotech/pharma industry experience
- Managed implementation partners and managed services/offshore teams
- Enterprise applications and SaaS implementations/upgrades/enhancements/operational support
- Agile design/development/deployment experience
- IT financial management (budgets/forecasts)
Application/Compensation:
- Pay range: $256,000 - $384,000 (eligible for annual bonus and equity awards)