Senior Director, Field Force Operations

Role Summary

Senior Director, Field Force Operations responsible for leading North America’s Field Operations team and partnering with BU leaders and cross-functional stakeholders to enable and support all North America commercial field forces.

Responsibilities

• Develops and implements industry best practices for sales force field enablement for launch and in-line brands
• Lead a team of field operations personnel and contingent workers
• Provide input into field incentive compensation design, manage administration of the field IC program, coordinate IC payments, ensure compliance, health checks and maintain IC documentation and business rules
• Establish and maintain field force sizing, territory alignments and HCP targeting
• Design and maintain field sales force and field sales management reporting dashboards
• Design and maintain the customer relationship marketing tool and collaborate with cross-functional stakeholders for efficiency and seamless customer interactions
• Manage the vehicle fleet program for all field base personnel
• Manage the field sales force credentialling program
• Manage the product sampling program in line with industry policies and regulations
• Build strategy to strengthen Vertex‚Äôs external footprint across therapeutic areas
• Support multiple sales teams across small molecule and gene therapy disease areas
• Plan for scaling and growth of the NA commercial organization to match launches
• Design and implement incentive compensation program components, quotas, awards and contests
• Collaborate with IT and BI teams to oversee data infrastructure and ensure data integrity and regulatory compliance (PDMA, AMA)
• Ensure data integrity of external and internal data sources for Sales, Marketing, Market Access, and Medical Affairs
• Document and maintain policies and procedures for areas of responsibility
• Manage vendors within budgets to enable field force readiness
• Develop and manage career development and field enablement deliverables
• Complete ad-hoc projects and analyses related to Field Operations

Qualifications

• Bachelor's degree (BS/BA in Business/Finance, Mathematics, Sciences or equivalent)
• Typically 10+ years in pharmaceutical/biotech/consulting with 5 years of supervisory/management experience, or equivalent
• Experience in managing projects related to sales force sizing, field force reporting, data management, and incentive compensation

Skills

• Excellent project management and interpersonal/communication skills
• Understanding of pharmaceutical Sample Accountability policies
• Strong knowledge of sales data tracking systems, processes, and methodologies
• Strong presentation, written and verbal communication skills
• Analytical skills to interpret complex data sets
• Ability to manage multiple projects across functional areas
• Team player with ability to build credibility with field and home office personnel
• Experience with CRM systems (e.g., Veeva, Salesforce)
• Experience with IQVIA DDD and Xponent data sets and Specialty Pharmacy data sets
• Knowledge of de-identified patient data sets