Senior Director, Customer Engagement Strategy & Operations

Role: Senior Director, Customer Engagement Strategy (Generative AI & Agentic AI) within commercial at Revolution Medicines, focusing on leveraging advanced AI to enhance healthcare professional and patient engagement. Responsibilities: shape and implement AI-enabled omnichannel engagement strategies; identify high-value AI opportunities; translate commercial insights into practical AI solutions; lead integration of generative and agentic AI technologies; establish governance, standards, and operating models; collaborate with analytics, IT, legal, and compliance teams to enable responsible AI innovation; track impact and optimize engagement effectiveness. Requirements: Bachelor's degree with 12+ years in pharma/biotech commercial strategy, marketing, or related fields; deep expertise in Generative AI, NLP, ML, and predictive analytics; proven experience in scaling AI solutions; strong leadership and cross-functional influence skills; knowledge of CRM, digital engagement platforms (e.g., Veeva, Salesforce); regulated industry experience. Preferred: oncology commercialization, targeted therapy, rare diseases, high-growth biotech environments. High-Value: focus on AI applications for customer engagement, regulated industry context, leadership in AI strategy, and experience in biotech commercialization. WorkSetup: based in Redwood City, CA; salary range $244K–$305K, with compensation components including equity and benefits.