Senior Director, Analytics and Insights

Role: Senior Director of Customer Analytics & Insights, responsible for leading global teams to generate decision-ready insights on HCPs, patients, caregivers, payers, and markets. Objectives include translating complex data into strategic guidance to enhance customer experience and business performance across franchises and regions. Core responsibilities encompass setting strategic vision, scaling analytics capabilities, managing team leads and global capability owners, and partnering with cross-functional stakeholders for alignment. The role involves overseeing data synthesis from various sources, leveraging AI and automation, and driving a high-performance, collaborative culture. Qualifications include a Bachelor's degree in business, healthcare, or related fields, with 12+ years in customer analytics or insights roles, including 5+ years managing high-performing teams within pharma, especially in oncology or neuroscience. Preferred credentials include an advanced degree (MBA or similar), experience with capability operating models, and familiarity with digital and operational capabilities supporting rare disease or specialty brands. The position requires 20-30% travel, with a focus on strategic storytelling, systems thinking, and cross-functional collaboration. The role is based in a hybrid or remote setup, emphasizing leadership, innovation, and delivering measurable business impact in a complex, global biopharma environment.