Senior Customer Engagement Manager, Epilepsy and Movement Disorders - Mid Atlantic (Remote)

Role Summary

The Senior Customer Engagement Manager (Sr. CEM) helps build partnerships with national and regional thought leaders to develop patient advocacy, optimize educational exchange, and interpret/share market insights to advance brand strategy in Epilepsy and Movement Disorders. This field-based role reports to the Sr. Director, Customer Engagement and collaborates with Sales, Marketing, Medical Affairs, Compliance, Market Access, and Long-Term Care. Travel up to 75% may be required.

Responsibilities

• Identify, develop, and connect scientific thought leaders to advance the epilepsy treatment paradigm.
• Drive cross-functional coordination to align resources and remove barriers for KOL loyalty and product adoption.
• Track and manage budgets for areas of responsibility.
• Map regional influence networks and connect brand champions with up-and-coming thought leaders and new physicians.

Qualifications

• Required: Bachelor’s degree; Advanced degree in business or science preferred. English required; other languages a plus.
• Required: Minimum 8 years in field sales, product marketing, or medical/clinical roles in pharma/healthcare; at least 3 years in a sales management or marketing role.
• Preferred: Experience in Neurology/Epilepsy and specialty pharmaceuticals; experience with institutional sales or large accounts; experience launching products or services; scientific/clinical background.
• Required: Track record in influencing without authority; strong understanding of reimbursement environments and Medicare-related challenges; knowledge of HIPAA and patient-focused advocacy.
• Preferred: Experience in affiliate commercial operations; knowledge of data sources and tools for account planning; intermediate to advanced skills in Excel, PowerPoint, and Word.

Skills

• Strong communication and relationship-building across multiple stakeholders and functions.
• Ability to translate medical information into concise marketing messages; capable of presenting to groups of varying sizes.
• Financial acumen to manage budgets and measure ROI; comfort working in a complex organization.
• Adaptability to change and aptitude for navigating ambiguity; collaborative and influential without formal authority.

Education

• Bachelor's Degree required; Advanced degree in business or science preferred.

Additional Requirements

• Travel up to 75% as needed for regional activities, congresses, and KOL engagements.