Senior Analyst, Process Automation

Role Summary

Senior Analyst, Process Automation focuses on streamlining manual processes, driving business process re-engineering, and implementing automation solutions across the organization. The role leverages process mining tools, AI-driven automation, and modern platforms to optimize workflows, enhance compliance, and support efficient business operations. The position requires collaboration with cross-functional teams to deliver tailored automation solutions that improve efficiency and reduce error risk.

Responsibilities

• Analyze and document existing finance processes to identify automation opportunities using process design tools.
• Design, implement, and maintain automated workflows utilizing ServiceNow, Microsoft Power Automate, and SmartSheet.
• Map and optimize end-to-end business processes with visual tools like Microsoft Visio, ensuring clear documentation for stakeholders and compliance.
• Collaborate with cross-functional teams to gather requirements and deliver tailored automation solutions that enhance efficiency and reduce error risk.
• Develop and deploy AI-driven automations (e.g., chatbots and others) to support intelligent process improvement and data-driven decision making.
• Monitor, test, and refine automated processes, maintaining alignment with business goals and regulatory compliance.
• Train team members and end-users on newly implemented automation tools and updated workflows.
• Stay ahead of emerging automation trends, best practices, and applicable technologies to continually improve FSS operations.

Qualifications

• 3+ years of experience in business process automation, process mining, or workflow optimization roles.
• Hands-on experience with process mining & design tools: Celonis, Microsoft Visio.
• Proficient in automation platforms: Phyton, Uipath, ServiceNow, Microsoft Power Automate, SmartSheet.
• Knowledgeable in AI-driven automation concepts/platforms (e.g., AVA), RPA, and process improvement frameworks.
• Strong analytical and problem-solving skills, with attention to detail and a proactive approach to business challenges.
• Demonstrated ability to document, design, and deliver process automation solutions in a finance or shared services environment.
• Effective communicator able to train and support users on new automation technologies.

Skills

• Innovative thinker with a passion for process optimization and technology.
• Ability to manage simultaneous automation projects and prioritize effectively.
• Collaborative, team-oriented mindset with experience working across business, IT, and compliance teams.
• Excellent written and verbal communication skills.
• Self-motivated, quick learner, adaptable to change and new automation tools.

Education

• Bachelor’s degree in Information Technology, Business, Engineering, or related field.