Senior Analyst, CRM Operations

Role: Support global commercial Veeva CRM platform delivery with a focus on integrating AI-driven solutions to enhance scalability, operational efficiency, and demand management. Responsibilities: gather and analyze business requirements, define AI solutions within SDLC and ITSM frameworks, support backlog management, and contribute to platform SOPs. Facilitate agile ceremonies, track delivery progress, and collaborate with MSPs to ensure operational excellence while adhering to DevOps standards. Qualifications: Bachelor’s in Business, IT, or related field; experience with CRM systems, preferably Veeva CRM, in regulated environments; strong organizational, communication, and analytical skills; familiarity with agile methodologies. Technical Skills: proficiency in AI tools like Copilot Studio, GitHub Copilot; knowledge of SDLC, ITSM, and backlog management tools. Preferred Skills: hands-on AI implementation in CRM, process improvement expertise, functional BA background, agile/DevOps/ITIL certifications. High-Value: focus on AI-enabled CRM/MDM processes, global/regulatory environment, hybrid work setup, and experience with AI platforms related to demand management and governance.