Senior Analyst, Business - API

Role Summary

The Senior Analyst, Business – API will have a pivotal role in bridging the gap between business needs and technology solutions with a focus on optimizing business processes. The role will collaborate with stakeholders to gather requirements, analyze data and provide actionable insights. This role will also collaborate on test plans and validate if solutions meet business needs.

Responsibilities

• Analyze existing business processes and workflows to identify inefficiencies, redundancies, and areas for improvement.
• Develop clear, detailed business process maps (BPMN, flowcharts, swim lanes) to document current and future state workflows.
• Conduct stakeholder interviews, workshops, and gap analyses to understand business needs and user pain points.
• Partner with business stakeholders, engineering, product, and data teams to translate business requirements into functional specifications and user stories.
• Evaluate and document technical requirements, system capabilities, data flows, and integration points between platforms.
• Support API documentation reviews, data schema mapping, and light SQL querying for data validation and analysis.
• Collaborate on testing plans and validate that developed solutions meet business objectives (UAT, QA support).
• Analyze business and operational data to support decision-making and strategic initiatives.
• Work with BI tools (e.g., Tableau, Power BI, Looker) to interpret data trends and create reports as needed.
• Assist in defining KPIs and tracking success metrics for implemented process improvements or system changes.
• Act as the liaison between business stakeholders and technical teams, ensuring alignment of priorities and understanding.
• Facilitate clear and continuous communication across departments, documenting meeting notes, requirements, and decisions.
• Contribute to change management efforts and training materials for new systems or processes.
• Analyze and document data sources, data fields, and relationships between systems to support integration and migration efforts.
• Create and maintain data mapping documents that define field-level transformations between source and target systems (e.g., CRM to ERP, legacy to new platform).
• Collaborate with developers, data engineers, and database administrators to ensure accurate and complete ETL (Extract, Transform, Load) processes.
• Identify data quality issues, inconsistencies, or gaps and work with stakeholders to address cleansing or enrichment needs.
• Validate data mapping through sample data analysis and assist in end-to-end testing of integrated systems.
• Interpret and translate data dictionaries, schemas, and API payloads (JSON/XML) to ensure business rules are correctly implemented.
• Support data migration projects by helping to define scope, dependencies, and data validation checkpoints.
• Create, edit and adhere to Standard Operating Procedures (SOPs), process improvements, and standardization of templates.
• Perform ad-hoc and cross-functional projects assigned to support business needs and provide developmental opportunities.

Qualifications

• Bachelor‚Äôs degree in Business, Information Systems, Computer Science, or a related field with 5+ years of experience as a Business Analyst or Technical Analyst, with demonstrated experience in process mapping and system requirements gathering required.
• Experience working with technical teams on software development projects, APIs, databases, and system integrations required.
• Experience with ERP, CRM, or SaaS platforms (e.g., D365, Salesforce, Veeva, NetSuite) required.
• Experience with data privacy regulations and compliance (e.g., GDPR, HIPAA) preferred.
• Certifications such as CBAP, PMI-PBA, Lean Six Sigma, or Scrum Product Owner preferred.

Skills

• Knowledge of business process modeling tools (e.g., Lucidchart, Visio, Bizagi, ARIS).
• Ability to write clear requirements documents, functional specs, user stories, and use cases.
• Familiarity with Agile/Scrum methodologies and related tools (e.g., Jira, Confluence).
• Strong analytical and problem-solving skills, with experience conducting root cause analysis.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to business users and vice versa.
• Knowledge of SQL and relational databases.
• Understanding system architecture diagrams and API integration concepts.
• Proficiency with data mapping, transformation logic, and data documentation tools (e.g., Excel, Google Sheets, ER/Studio, or Talend).
• Familiarity with data integration concepts and tools (e.g., SQL, ETL tools, APIs, Postman).
• Strong understanding of data structures, relational databases, and system interoperability.
• Ability to work with structured (SQL databases) and semi-structured data (JSON, XML, CSV).

Education

• As provided in Qualifications (Bachelor‚Äôs degree in related field).

Additional Requirements

• This position works onsite in El Segundo, CA.
• Regular work schedule is Monday ‚Äì Friday, within standard business hours. Flexibility is available with manager approval.
• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer.
• Lift and carry materials weighing up to 20 pounds.