SecOps Engineer - Identity Operations Tech Lead

Role Summary

The SecOps Engineer – Identity Operations Tech Lead is a technical leadership role within Identity and Access Management (IAM) responsible for delivering and supporting the company's 24/7 identity platforms and services, focusing on secure authentication and access. You will lead operational excellence and collaborate with cross-functional teams to maintain compliance and advance the IAM program.

Responsibilities

• Lead and participate in day-to-day IAM operations, incident management, change management, and problem resolution related to authentication services.
• Collaborate with cross-functional teams to maintain compliance, address risks, and enhance the IAM program.
• Coordinate with the Operations Manager, Service Leads, and other Technical leads to align priorities, allocate resources, and drive operational excellence.
• Provide technical leadership for escalations, incident response, and continuous improvement to support 24/7 services.
• Monitor IAM systems for performance and health; perform maintenance to prevent issues; respond to alerts and incidents; restore services quickly.
• Manage and maintain IAM components, ensure systems are up-to-date with patches and security updates.
• Analyze performance metrics and implement improvements to enhance efficiency and reduce downtime.
• Maintain detailed documentation of configurations, procedures, and incident reports; provide regular status updates to management.
• Work with IT teams, developers, and stakeholders to ensure seamless service operation; communicate effectively to resolve issues and implement changes.
• Assess capacity and plan for future growth; allocate resources to meet demand; provide technical support on Identity services; assist with audit and compliance requests.
• Develop and implement solutions; ensure testing and validation before deployment; perform root cause analysis and implement corrective actions; identify opportunities for process improvements and best practices in problem management.

Qualifications

• Bachelor's degree in Computer Science, Engineering or related technical field.
• 5+ years of experience supporting, delivering, and securing Identity and Access Management services.
• 5+ years of technical experience with Entra ID and/or Active Directory.
• 5+ years of experience with authentication and authorization technologies and federated identity standards and protocols ( MFA, certificate-based authentication, LDAP Kerberos, OAuth, SAML, OpenID Connect ).

Additional Preferences

• Experience in privileged access management including CyberArk.
• Experience with encryption, secrets management, internal certificate authority, public certificate provisioning, certificate management, and/or digital signatures.
• Experience with Microsoft Identity Manager.
• Experience with IT service management (ITIL).
• Effective collaboration with technical counterparts, leaders, and stakeholders to deliver and support IAM solutions.
• Ability to work with distributed and virtual teams.
• Critical thinking, analytical skills, and thought leadership.
• Excellent communication and presentation skills with ability to adapt messaging for diverse audiences.
• Understanding of cloud-based services with experience in AWS and/or Azure; awareness of cloud platform security and controls.
• Relevant certifications such as CISSP, CISM, or similar.

Education

• Bachelor's degree in Computer Science, Engineering or related technical field.

Additional Requirements

• Remote or Hybrid Onsite if in Indianapolis, IN
• Expected Shift Hours: 9:00 am – 6:00 pm US Eastern Standard Time (EST)
• Participate in weekend on-call once per month
• Travel 10-15%