Scheduling Success Coordinator

Role: Serve as Scheduling Success Coordinator to optimize Agilent’s field service operations, enhancing customer satisfaction and operational efficiency. Responsibilities include leading scheduling within a specific geography, coordinating onsite service events, and acting as a key communication point for leadership. Ensure timely and effective deployment of Field System Engineers and Service Partners for installation, repair, and maintenance, aligning with customer expectations and internal metrics. Maintain accurate resource records, resolve scheduling challenges, and build strong stakeholder relationships to promote customer loyalty. Qualifications: Degree in a technical/engineering field or equivalent experience; customer service and project management background; strong organizational, negotiation, and problem-solving skills; ability to work autonomously in a dynamic environment. High-value specifics: role focused on service operations in a hybrid work setting (Wilmington, DE), with occasional travel, supporting high-impact onsite services for laboratory instrumentation, likely related to biopharma manufacturing or research. Emphasizes customer-centric planning, resource optimization, and cross-functional collaboration. Work setup: Hybrid, Monday-Friday, with remote work options on Mondays and Fridays.