Scheduling Success Coordinator

Role: Serve as Scheduling Success Coordinator to optimize Agilent’s field service operations, focusing on strategic planning and resource allocation within a designated geography. Responsibilities: lead scheduling of Field System Engineers and Service Partners for installation, repair, and maintenance at customer sites; manage onsite service orders; ensure customer response times and satisfaction; build relationships with internal stakeholders; proactively resolve resource issues; and drive continuous process improvements. Requirements: bachelor’s degree or equivalent experience in technology or engineering; experience in customer service or project management; strong planning, organizational, negotiation, and communication skills; autonomous, solutions-oriented, and adaptable to fast-paced environments. High-Value: field service coordination, customer satisfaction, resource optimization, hybrid work setup (Wilmington, DE; Mon & Fri remote, Tue-Thu onsite), no travel, day shift, full-time. The role emphasizes leadership in operational planning, stakeholder collaboration, and customer-centric service delivery in a technical and fast-evolving environment.