SalesForce Quality Management Technical Specialist - Remote

Role Summary

SalesForce Quality Management Technical Specialist – Remote. System Owner responsible for overall delivery including technical direction, adherence to deliverables, and supporting applications and systems across multiple tech stacks and architectures, with a focus on Salesforce within a SaaS environment.

Responsibilities

• Work with project managers for management of projects, budget accountability, and project deliverables; perform post-completion audits and contribute to continuous improvement efforts.
• Ensure compliance with applicable corporate and divisional policies and procedures.
• Serve as technical lead for projects/programs and technical teams to develop, test, and implement new solutions or operational improvements; devise new approaches to problems at the division/business unit level.
• Conduct investigation activities/research and provide technical advice on adoption or integration of new technologies and their impact on business functions.
• Lead architectural/technical SaaS solutions related to the cloud paradigm using Salesforce.
• Lead architectural/technical conversations related to on-premise architectures (client-server, n-tier) and integration approaches of native systems for seamless functional and data transactions.
• Lead conversations for different programming paradigms (procedural and object-oriented).
• Evaluate and recommend software, tools, and utilities.
• Utilize analytical, troubleshooting, and problem-solving skills; outline strategies for implementing new technologies including AI.

Qualifications

• Required: Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or Electrical Engineering with 6 years’ experience; Master’s Degree with 5 years’ experience; PhD with 0 years’ experience.
• Minimum 6 years’ experience in programming, application/software development, or technical architecture.
• Demonstrated experience collaborating with technical teams to deliver solutions addressing business challenges.
• Demonstrated experience as a solution owner and system owner, specializing in SaaS solutions, with a primary focus on TrackWise Digital and Salesforce.

Skills

• Experience with SaaS architectures and Salesforce-focused solutions.
• Strong technical leadership and project-management capabilities.
• Proficiency in analyzing, integrating, and implementing new technologies, including AI.

Education

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or Electrical Engineering; or higher as specified in qualifications.

Additional Requirements

• Nice to have: Experience with n-tier tech stack applications supporting Quality Management Systems and processes.