Salesforce Digital Platform Lead – CRM & Engagement Technology

Role: Lead the delivery and ongoing management of Moderna's Customer Engagement Platform, a Salesforce-enabled ecosystem supporting Commercial, Medical, Customer Service, Marketing, and Scientific Communications teams globally. Responsibilities include overseeing platform implementation, integration, data governance, automation, and platform optimization, ensuring scalability, compliance, and long-term sustainability. Drive data ownership, establish governance models, and manage vendor and offshore delivery performance. Collaborate with cross-functional stakeholders to translate business needs into scalable digital solutions, support omnichannel engagement, and enable analytics. Lead post go-live operations, including support, release management, and continuous improvement. Qualifications: Bachelor's degree in a related field; 10+ years in enterprise digital platforms, CRM, or engagement tech; proven experience leading large-scale Salesforce implementations; expertise in platform architecture, integrations, data management, and vendor management. Preferred: Experience in life sciences or healthcare industries, supporting global platform rollouts, and implementing AI or automation within CRM. High-Value: Focus on customer engagement, data governance, platform scalability, and integration with enterprise systems like SAP and MDM. Work setup: Hybrid role with in-office collaboration, no travel specified.