Salesforce Administrator & Quality Assurance Specialist

Role Summary

The Salesforce Administrator & Quality Assurance (QA) Specialist is a hybrid role responsible for managing, optimizing, and supporting the organization’s Salesforce platform while ensuring the quality, reliability, and performance of CRM-related processes, integrations, and enhancements. This role combines hands-on system administration with structured QA testing to drive operational excellence, data integrity, and continuous improvement across commercial, operational, and cross-functional teams. This role bridges advanced analytics, field sales operations, and marketing strategy—working cross-functionally to integrate AI capabilities that deliver measurable commercial impact.

Responsibilities

• Salesforce Administration
• Configure, maintain, and enhance Salesforce objects, fields, page layouts, record types, workflows, validation rules, and automations (Flows).
• Manage user accounts, profiles, roles, permission sets, and security controls.
• Maintain data integrity through routine audits, data cleansing, and deduplication.
• Monitor system performance, troubleshoot issues, and ensure Salesforce best practices are followed.
• Build and maintain custom reports, dashboards, and analytics to support business needs.
• Support integrations between Salesforce and other business systems (e.g., marketing automation, ERP, customer service tools).
• Document system configurations, processes, and SOPs to support scalability and governance.
• Act as the main point of contact for Salesforce-related inquiries, tickets, and enhancement requests.
• Quality Assurance
• Develop and execute test plans, test cases, regression test scripts, and UAT processes for Salesforce changes, releases, and integrations.
• Identify defects, inconsistencies, and usability issues; log and track them through resolution.
• Validate data migrations, bulk updates, and workflow automation with accuracy and completeness.
• Partner with product owners, business stakeholders, and developers to refine requirements and ensure changes meet business needs.
• Participate in sprint ceremonies and release planning for ongoing CRM development cycles.
• Ensure all enhancements adhere to compliance, documentation, and change-management standards.
• Continuously evaluate and improve QA processes, testing coverage, tools, and documentation.

Qualifications

• Required: 2+ years of experience as a Salesforce Administrator or similar role.
• Required: Salesforce Administrator (ADM-201) certification strongly preferred.
• Required: Experience with Salesforce Lightning, Flows, and declarative automation tools.
• Required: Strong understanding of CRM workflows, sales processes, and lead/opportunity management.
• Required: Hands-on QA experience including test planning, functional testing, regression testing, and UAT coordination.
• Required: Proficiency with data management tools (Data Loader, Data Import Wizard).
• Required: Ability to translate business requirements into scalable technical solutions.
• Required: Excellent attention to detail, critical thinking, and problem-solving skills.
• Required: Strong communication skills and ability to work cross-functionally.
• Preferred: Experience with Salesforce Service Cloud, Health Cloud, Experience Cloud, or custom applications.
• Preferred: Knowledge of testing tools such as Jira, TestRail, or similar QA platforms.
• Preferred: Familiarity with APIs, integrations, and middleware tools (e.g., MuleSoft, Boomi, Zapier).
• Preferred: Experience working in Agile/Scrum environments.
• Preferred: Basic understanding of SOQL, HTML, or Apex (not required but a plus).

Additional Requirements

• This position requires periodic travel and some evenings, weekends and/or Holidays.
• At times may be required to work weekends/holidays.
• Physical Demands: Must possess ability to sit and/or stand for long periods of time; lifting routine office supplies and use of standard office equipment may be required.