Sales Systems Operations Lead

Role: Sales Systems Operations Lead overseeing CRM platform administration and launch activities within Bristol Myers Squibb. Responsibilities include managing system uptime, performance, security, incident resolution, configuration, and releasing updates; coordinating product launches, release management, and vendor contracts; and serving as the technical liaison between business stakeholders and IT teams. Qualifications: Bachelor's in a related field; 5+ years of experience in IT operations, CRM administration (preferably Veeva), and systems engineering in a regulated life sciences environment; proficiency with ITSM tools (ServiceNow), Agile management (Jira), and reporting tools. High-Value: Focus on enterprise CRM platforms, GxP/regulatory compliance, release governance, vendor management, and cross-functional stakeholder engagement in a global, regulated biopharma setting. Work setup: Likely hybrid or on-site, with potential for travel as needed.