Rx Onboarding and Care Coordinator- Nashville
Scholar Rock
10 days ago
On-site
United States
Patient Advocacy
Summary of Position
Position Responsibilities:
- Act as the primary point of contact for patients and caregivers, providing clear education on disease state, therapy options, access pathways, and available support services.
- Oversee and streamline access coordination, including affordability program enrollment, benefit verifications, prior authorization, and site-of-care logistics; ensure timely therapy initiation and adherence.
- Deliver personalized patient care: assess individual needs, create tailored education/resource plans, and provide hands-on logistical assistance (including in-person support at treatment centers when necessary).
- Collaborate with internal teams (Sales, Field Reimbursement, Advocacy, Marketing, etc.) to improve patient experience, address access challenges, and align program operations; handle escalations.
- Coordinate with external stakeholders (care coordinator, office staff, infusion site, etc.) to anticipate and resolve access challenges.
- Monitor market trends, payer landscapes, and regulatory shifts; adjust strategies and communicate updates to patients/caregivers/HCPs and internal teams.
- Build networks through advocacy groups, rare disease events, and national conferences.
- Maintain knowledge of patient/community needs and regional access dynamics.
- Adhere to HIPAA/FDA/OIG requirements and accurately record/report adverse events and product complaints.
Candidate Requirements:
- Minimum 5 years relevant pharmaceutical/biotech experience (patient support, account management, reimbursement/HUB/patient services, and/or market access preferred).
- Empathetic engagement with patients/caregivers/HCPs.
- Required: rare disease, buy & bill, specialty pharmacy, provider/hospital processes; prior launch experience preferred.
- Required: specialty/high-cost therapies in chronic or acute care; preferred infusion site/home infusion launch experience.
- Required: complex patient-case management.
- Strong knowledge of patient access landscape (payer/PBM/SP) and experience with government/private payers.
- Ability to work independently, manage priorities, and organize effectively.
- Familiarity with HIPAA, FDA, and OIG guidelines.
- Strong written/verbal communication for case management and regional reporting.
- Strong interpersonal skills and patient-centric flexibility.
- Bilingual (Spanish-speaking) preferred.
Location and Travel Requirements:
- Field-based role with up to 60% travel.
- Candidate must reside in territory.
Compensation:
- $175,000 - $220,000 a year.
Position Responsibilities:
- Act as the primary point of contact for patients and caregivers, providing clear education on disease state, therapy options, access pathways, and available support services.
- Oversee and streamline access coordination, including affordability program enrollment, benefit verifications, prior authorization, and site-of-care logistics; ensure timely therapy initiation and adherence.
- Deliver personalized patient care: assess individual needs, create tailored education/resource plans, and provide hands-on logistical assistance (including in-person support at treatment centers when necessary).
- Collaborate with internal teams (Sales, Field Reimbursement, Advocacy, Marketing, etc.) to improve patient experience, address access challenges, and align program operations; handle escalations.
- Coordinate with external stakeholders (care coordinator, office staff, infusion site, etc.) to anticipate and resolve access challenges.
- Monitor market trends, payer landscapes, and regulatory shifts; adjust strategies and communicate updates to patients/caregivers/HCPs and internal teams.
- Build networks through advocacy groups, rare disease events, and national conferences.
- Maintain knowledge of patient/community needs and regional access dynamics.
- Adhere to HIPAA/FDA/OIG requirements and accurately record/report adverse events and product complaints.
Candidate Requirements:
- Minimum 5 years relevant pharmaceutical/biotech experience (patient support, account management, reimbursement/HUB/patient services, and/or market access preferred).
- Empathetic engagement with patients/caregivers/HCPs.
- Required: rare disease, buy & bill, specialty pharmacy, provider/hospital processes; prior launch experience preferred.
- Required: specialty/high-cost therapies in chronic or acute care; preferred infusion site/home infusion launch experience.
- Required: complex patient-case management.
- Strong knowledge of patient access landscape (payer/PBM/SP) and experience with government/private payers.
- Ability to work independently, manage priorities, and organize effectively.
- Familiarity with HIPAA, FDA, and OIG guidelines.
- Strong written/verbal communication for case management and regional reporting.
- Strong interpersonal skills and patient-centric flexibility.
- Bilingual (Spanish-speaking) preferred.
Location and Travel Requirements:
- Field-based role with up to 60% travel.
- Candidate must reside in territory.
Compensation:
- $175,000 - $220,000 a year.