Rheumatology Territory Account Specialist – Morristown

Role Summary

Role: Rheumatology Territory Account Specialist – Morristown. This field-based role supports key accounts in Morristown and surrounding geography, including Dover, Randolph, Paramus, Englewood, Teaneck, Wayne, and beyond. You will be the primary contact for Health Care Providers, delivering personalized experiences that address account priorities and connect customers to Novartis resources to improve patient outcomes. The role blends demand generation with strategic account engagement, leveraging clinical and account-based selling, access navigation, collaboration, and omni-channel engagement.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Qualifications

• Required: Bachelor’s degree from a four-year college or university.
• Required: Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last five years; candidates from other complex sales environments are welcome, especially where strong field leadership and customer engagement are central to success.
• Required: Proven track record of consistent high performance and experience selling to large accounts and key customers.
• Required: Self-starter with analytic abilities to identify, prioritize, and apply information to solve customer problems, plus ethical leadership and compliance with company policies and laws.
• Required: Residence within the territory or within a reasonable commuting distance (approximately 50 miles from the territory border); ability to travel 60-80% across a broad geography; valid driver’s license.
• Preferred: Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Preferred: Broad understanding of patient services, market access, buy-and-bill, specialty pharmacy, reimbursement and/or medical calling on HCPs for sophisticated products or reimbursement pathways.