Rheumatology Territory Account Specialist – BIRMINGHAM, AL

Role Summary

This is a field-based and remote opportunity supporting key accounts in an assigned geography. The Territory Account Specialist will serve as the primary point of contact, building connections with Health Care Providers and accounts, aligning priorities, and guiding customers to Novartis resources to improve patient outcomes. Success comes from balancing demand generation with strategic account engagement, leveraging clinical and account-based selling, access navigation, problem-solving, team collaboration, and omni-channel engagement. The role requires location within the territory, the ability to travel, and driving as an essential function.

Responsibilities

• Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions.
• Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes.
• Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support.
• Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility.
• Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person.
• Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency.
• Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience.
• Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings.

Qualifications

• Required: Bachelor’s degree required from a 4-year college or university.
• Required: Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams; experience in other complex sales environments is also welcomed; for Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply.
• Required: Proven track-record of consistent high performance and ability to navigate and sell to large accounts and key customers.
• Required: Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems; strong ethical leadership and compliance with company policies and laws.
• Required: Reside within the territory, or within a reasonable daily commuting distance of 50 miles from the territory border; ability to travel 60-80% over a broad geography; valid driver’s license.
• Desirable: Experience across therapeutic groups, disease states, account management strategy, and new product launches.
• Desirable: Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway.
• Leveling: Position will be filled at a level commensurate with experience (Associate / Territory / Senior / Executive).

Education

• Bachelor’s degree from a 4-year college or university

Additional Requirements

• Driving is an essential function of this role; must have a fully valid and unrestricted driver’s license.
• Travel requirement: ability to travel 60-80% across a broad geography; must be able to drive and/or fly within the territory.