Returns Analyst I (Req #1450)

Role: Returns Analyst I responsible for managing customer product returns, resolving post-shipment issues, and supporting order processing. Responsibilities include qualifying return requests, obtaining vendor approvals, collaborating with internal teams and vendors to resolve issues, conducting inventory counts, creating purchase and sales orders, and managing physical returns and related warehouse activities. Qualifications: minimum one year of customer service experience; 4-year degree or equivalent preferred; strong communication, attention to detail, and ability to multi-task; proficient in Microsoft Office and research skills; team-oriented with a positive attitude. HighValue: role is based on-site in Sterling, VA, with a Monday-Friday schedule; involves physical handling of returns; no specific biopharma or technical platform requirements stated; focus on operational and customer service processes within an IT-related environment.