Remote Technical and Applications Support - Cell Analysis

Role: Remote Technical and Applications Support specialist for Agilent's Cell Analysis solutions, focusing on Seahorse platforms, cell culture, and flow cytometry. Responsibilities: provide remote technical assistance via phone, email, and webchat; troubleshoot hardware, software, and application issues; document interactions; follow up on support cases; collaborate with field and repair teams; gather customer feedback; develop technical resources; occasionally attend training or support shadowing events. Requirements: Bachelor's or Master's in Life Sciences (Biology, Biochemistry, Biotechnology); 4+ years laboratory experience with Seahorse instruments; preferred knowledge of flow cytometry, metabolism data analysis, and BioTek instruments; language skill in French is advantageous. HighValue: expertise in Seahorse platforms, cell analysis, flow cytometry, metabolism; supporting post-sales technical issues; remote support role; travel about 10%; work from Lexington, MA, or La Jolla, CA, with flexibility for other US locations; full-time, day shift, with remote options.