Regional Customer Support Specialist

Role: Regional Customer Support Specialist (Territory Manager) at Natera, providing high-quality service to medical professionals, patients, and internal teams. Responsibilities: manage customer inquiries, serve as account lead, build rapport, resolve issues promptly, and communicate delays effectively. Familiarity with Natera's oncology tests, handling PHI, and supporting sample workflows are key. Qualifications: 2-year degree or 2-5 years related experience; ability to multi-task, problem-solve, and communicate professionally; knowledge of customer service principles; proficiency in GSuite, with Salesforce ServiceCloud and lab information systems preferred. High-value: oncology testing, patient/clinical interactions, remote support setup, HIPAA/PHI compliance, and working across cross-functional teams. Location: Remote USA. Compensation: $21–$23 USD/hour.