Regional Customer Support Specialist

Role: Customer Support Specialist / Territory Manager at Natera, focusing on providing exceptional service to customers including medical professionals and patients. Objectives: ensure smooth test ordering, timely result reporting, and effective issue resolution. Responsibilities: handle inquiries via phone and electronic channels, manage account relationships, coordinate sample redraws, and document all interactions; possess detailed knowledge of oncology tests and patient information requirements. Qualifications: 2-year degree or 2-5 years of related experience; strong communication, organizational, and problem-solving skills; proficiency in customer service principles, GSuite, and data management. Preferred: experience with Salesforce ServiceCloud, laboratory information systems, and bilingual abilities. Biopharma specifics: supporting Natera’s cell-free DNA testing in oncology, women’s health, and organ health; familiarity with laboratory workflows, data privacy (HIPAA/PHI), and cross-functional collaboration. Work setup: primarily remote with potential project-based tasks; no explicit travel indicated.