Receptionist & Office Coordinator

Role Summary

The Receptionist/Office Coordinator is the first point of contact for employees and visitors at Vericel’s Cambridge location, providing a professional, positive, energetic, and helpful demeanor. This role delivers exceptional reception and administrative support to employees, visitors, vendors, and clients from the front desk. The position is in-office Monday–Friday at the Cambridge site.

Responsibilities

• Oversee all front desk activities for Cambridge location, such as greeting visitors and notifying staff of arrivals; work with leadership to ensure there is always coverage at the front desk.
• Support the SVP Operations and site head with various administrative tasks, including scheduling meetings, processing expenses, planning large meetings or events, and other tasks.
• Answer Vericel’s main phone line and direct callers to appropriate departments; handle calls directed to the work cell phone and field emergency calls per established protocols.
• Coordinate with building security staff to provide employees guidance or direct visitors upon arrival.
• Update TV monitors throughout the facility.
• Provide parking pass validations in accordance with established protocols.
• Perform general administrative tasks for the facility, such as sorting and distributing mail/packages, administering the Wishlist Recognition program, coordinating and/or distributing food deliveries for business purposes, and monitoring/responding to Front Desk emails.
• Work with the facilities team to manage office supplies and proactively control inventory and costs.
• Act as an active participant in planning and coordinating employee engagement events for the site.
• Support HR in creating a seamless candidate and new hire experience, including interview activities, onboarding processes, first-day guidance, name tags, badges, etc., as needed.
• Quarterly, assist with scheduling Cambridge All Hands meetings with the SVP, coordinating audio-visual and technology requirements, and ordering catering/tables/chairs as needed.
• Other administrative responsibilities as required.

Qualifications

• College degree preferred with 1+ years of administrative experience, OR High school diploma with 4+ years of administrative experience.
• Required: Proficiency in Microsoft Office 365, specifically Excel and PowerPoint.
• Required: Excellent customer service and written/verbal communication skills.
• Required: Experience in a professional office environment.
• Required: Demonstrated discretion, professionalism, and courtesy.
• Required: Ability to sit for extended periods of time.
• Required: Ability to occasionally lift up to 25 pounds.
• Preferred: Experience with Concur to schedule travel and/or manage expense reports.
• Preferred: Experience coordinating large group or companywide events/meetings.