Receptionist & Office Coordinator

Role Summary

The Receptionist/Office Coordinator is the first point of contact for employees and visitors, providing professional, positive, energetic, and helpful support. Based at the Front Desk in Cambridge, this role delivers reception and administrative assistance to employees, visitors, vendors, and clients.

Responsibilities

• Oversee all front desk activities for the Cambridge location, greet visitors, and notify staff of arrivals; ensure front desk coverage.
• Support the SVP Operations and site head with administrative tasks, including scheduling meetings, processing expenses, and planning meetings or events.
• Answer the main phone line, direct callers to appropriate departments, and handle calls on the work cell; field emergency calls per established protocols.
• Coordinate with building security to guide employees and direct visitors upon arrival.
• Update TV monitors throughout the facility.
• Provide parking pass validations per established protocols.
• Handle general administrative tasks: sort/distribute mail and packages, administer Wishlist Recognition, coordinate/dispense food deliveries for business purposes, monitor/respond to Front Desk emails.
• Work with facilities to manage office supplies and monitor inventory and costs.
• Participate in planning and coordinating employee engagement events for the site.
• Support HR with a seamless candidate and new hire experience (interviews, onboarding, first-day guidance, name tags, badges, etc.) as needed.
• Quarterly, assist SVP in scheduling Cambridge All Hands meetings, coordinating audio-visual/technology needs, and arranging catering, tables, and chairs.
• Pursue other administrative responsibilities as required.

Qualifications

• College degree preferred plus 1+ years of administrative experience OR high school diploma plus 4+ years of administrative experience.
• Expert with Microsoft Office 365, specifically Excel and PowerPoint.
• Excellent customer service and written/verbal communication skills.
• Experience in a professional office environment.
• Discretion, professionalism, and courtesy.
• Ability to sit for extended periods.
• Ability to lift up to 25 pounds occasionally.

Skills

• Administrative support
• Office coordination
• Customer service
• Event planning support
• Communication
• Basic facilities coordination
• Travel and expense support (preferred)

Education

• As listed in Qualifications

Additional Requirements

• Experience with Concur to schedule travel and/or manage expense reports (preferred).
• Experience coordinating large group or company-wide events/meetings (preferred).