Receptionist I / Dallas, TX (On-Site)

Role Summary

Receptionist I, Dallas, TX (On-Site) – office/clinic-based role interacting directly with healthy volunteer participants while supporting front desk and administrative activities in a fast-paced, team-oriented environment.

Responsibilities

• Ensure that all calls are answered following the Company guidelines, providing a professional and courteous telephone service and handling calls promptly.
• Provide professional, courteous reception service to all volunteers and visitors.
• Use the computerized security access system to update and monitor security access cards.
• Log in visitors on arrival, issue visitor passes as needed, inform the host of arrivals, log out visitors on departure, and return passes to reception.
• Book taxis for clients and visitors as appropriate.
• Prepare screening packs for volunteers for the following day, photocopy volunteers' IDs, and place them into screening packs.
• Ensure a photograph is in the pack; if not, take a photo, print it, and place it in the pack.
• Make up training folders for new starters as required.
• Prepare CVs for new starters and send reminders to staff for renewals, then QC returned CVs before filing.
• Forward incoming faxes and maintain the Car Park Database.
• Perform all other duties as needed or assigned.

Qualifications

• Required: 2‚Äì3 years of related experience.
• Required: Knowledge of MS Word and Excel.
• May require some flexibility in working hours.

Skills

• Strong communication and customer service skills, professional demeanor, and the ability to interact with volunteers and visitors.
• Attention to detail for handling visitor passes, documentation, and screening packs.
• Proficiency with basic computer applications and security/access systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Teamwork and people skills essential for smooth study operations.
• Comfort with technology and electronic data entry.

Education

• Not specified.

Additional Requirements

• Physical requirements include standing or sitting for 6‚Äì8 hours, repetitive hand movements, occasional bending and twisting, light to moderate lifting (up to 15‚Äì20 lbs), and varied hours as required.