Biogen
The Family Access Manager (FAM) engages cross-functional stakeholders to support patients in starting and staying on rare disease therapies. They address logistical and non-clinical issues impacting treatment initiation and ongoing therapy, identify the point person to resolve issues, and have an in-depth understanding of the HCP prescribing account, administration site of care, and payer approval process at the patient level. The FAM provides patient education, supports site of care logistics, and offers emotional support to patients and caregivers.