Quality Services Assistant - Days

Role Summary

Entry-level role in Quality Services supporting multiple areas. The position will be expected to learn one major responsibility area in depth while also gaining exposure to other areas to provide flexibility and assistance. Progression to Assistant II occurs after full training in two major duty areas and 12 months in the role, provided performance is satisfactory.

Responsibilities

• Reserves/Retains - ensure reserve/retain samples are properly obtained, stored, inspected and disposed of when the retention period has expired; conduct product inspections for Annual Product Reviews and perform consumer complaint inspections when requested; issue L3 forms in OpenText.
• Document Change Control – process document change requests for controlled documents; review proposed changes; communicate with change initiators on issues with documents; ensure appropriate departments approve changes; provide final approval of changes through OpenText; reconcile documents in OpenText and author/approve executed documents in OpenText.
• Document Storage – maintain executed batch records and protocols; retrieve files; maintain files until they can be destroyed at the end of the retention period; author and approve executed documents in OpenText.

Qualifications

• High school diploma and some experience within an office setting. (Required)
• Good communication skills, including building consensus and handling conflict, and strong analytical skills. (Required)
• Ability to work successfully in a team environment. (Required)
• Familiarity with document change control processes. (Required)
• Familiarity with MS software. (Required)
• Preferred: SAP.
• Preferred: OpenText.