Quality Engineer
Perrigo Company plc
August 14, 2026
Remote friendly (Bronx, NY)
United States
Operations
Description Overview
- Assists with investigations and documentation of quality-related complaints, inquiries, and requests for assistance from consumers, customers, regulatory agencies, and 3rd-party product assessments regarding Perrigo drug and device products per regulatory requirements.
Scope of the Role
- Coordinates documentation and investigation of quality-related complaints and, if associated, adverse drug event reports for company OTC and device products.
- Works with Consumer Affairs and Pharmacovigilance staff and/or third-party call centers to provide product information in response to consumer inquiries; partners with Perrigo and third-party plants to ensure timely and proper technical investigation and complaint documentation.
- Arranges credit and reimbursement for complainants through customer service; prepares final written reports and responses with investigation results for consumers or healthcare professionals.
- Coordinates across Quality & Compliance, Operations, Customer Service, Legal, Regulatory, Value Streams, Sales Operations, and contract manufacturers; notifies management of issues that may require regulatory reporting and/or potential product recall.
- Maintains and updates computer database to track complaints and adverse event reports.
Experience Required
- Bachelor’s degree.
- Minimum of 2 years of experience.
Benefits
- Competitive compensation, benefits for you and your family, and career development opportunities.
Application Instructions
- Click the APPLY button at the bottom of the application to apply. Submit all application materials (resumes/CVs) in English.
- Assists with investigations and documentation of quality-related complaints, inquiries, and requests for assistance from consumers, customers, regulatory agencies, and 3rd-party product assessments regarding Perrigo drug and device products per regulatory requirements.
Scope of the Role
- Coordinates documentation and investigation of quality-related complaints and, if associated, adverse drug event reports for company OTC and device products.
- Works with Consumer Affairs and Pharmacovigilance staff and/or third-party call centers to provide product information in response to consumer inquiries; partners with Perrigo and third-party plants to ensure timely and proper technical investigation and complaint documentation.
- Arranges credit and reimbursement for complainants through customer service; prepares final written reports and responses with investigation results for consumers or healthcare professionals.
- Coordinates across Quality & Compliance, Operations, Customer Service, Legal, Regulatory, Value Streams, Sales Operations, and contract manufacturers; notifies management of issues that may require regulatory reporting and/or potential product recall.
- Maintains and updates computer database to track complaints and adverse event reports.
Experience Required
- Bachelor’s degree.
- Minimum of 2 years of experience.
Benefits
- Competitive compensation, benefits for you and your family, and career development opportunities.
Application Instructions
- Click the APPLY button at the bottom of the application to apply. Submit all application materials (resumes/CVs) in English.