Project Lead, U.S. Commercial S-4 HANA - Vaccines

Role Summary

Role: Project Lead, U.S. Commercial S-4 HANA - Vaccines. Location: Swiftwater, PA. Join the team protecting half a billion lives every year with next-gen science, mRNA innovation, and AI-driven breakthroughs. In Vaccines, you’ll help advance prevention on a global scale and shape the future of immunization.

Responsibilities

• Develop an internal network that can provide key commercial support and maintain ComOps relations with global solution and incident management teams.
• Identify system & process efficiencies for business, lead new requirements and development with global compliance, enablement & process owner teams. Lead Key User testing for business readiness, train Key Users & Leads on new functionality.
• Work with business leaders and Key Users to prioritize and execute ComOps incident processes, system change requests, and system enhancements.
• Drive global development and solution teams to implement timely corrective systems and process actions within agreed-upon SLAs to ensure uninterrupted commercial business.
• Ensure strict adherence and provide end-to-end oversight of SAP S/4 HANA commercial functions, achieving 100% compliance with regulatory and internal standards.
• As a key contributor between the business and solution teams, identify cutting-edge system and process enhancements that streamline operations, elevate business performance, drive revenue, and maximize business efficiencies.
• Promote high-impact system strategies that improve upon customer and user experience, increase system automation while decreasing external support, and improve efficiency and task completion times for department processes.
• Develop deep expertise in the commercial vaccines business, processes, and systems to strengthen strategic decision-making and operational excellence.
• Scan external environments, biologics, and S/4 HANA users for innovations and process excellence. Identify and integrate AI capabilities into solution delivery.
• Co-develop and manage a ComOps User Access Management process. Maintain ComOps iShift User compliance, initiate global and local SAP training, provide system access, and manage user changes.
• Provide status updates through biweekly/monthly touchpoints with local business department leaders and Key Users across Customer Service, Trade, VaxServe, Reverse Logistics, Distribution, Customer Master Data, and Operations for system issues, fixes, and long-term business solutions.
• Initiate and lead war room meetings for S/4 vaccine crisis management. Work with the AMS crisis team to identify and engage with key business users and department leaders to quickly mitigate business risk and/or disruption of the U.S. vaccines business.
• Lead daily/weekly scrum calls with business partners, AMS, and solution members to drive on-time solution delivery.
• Proactively engage with global solution/AMS leadership when project timelines are in jeopardy of being missed and work through an agreed-upon contingency plan that supports commercial business needs. Collaborate with the business members on contingencies.
• Manage and own the timely engagement of a global, multi-functional, Flu Enablement Team to swiftly resolve system barriers impacting the distribution of the U.S. influenza vaccine.
• Partner with and conduct routine communication with Digital Delivery and Ecom teams for S/4-connected systems. Communicate and proactively engage with connected system teams during a S/4 crisis.
• Alert commercial business partners of system outages and prepare business for scheduled downtimes and system upgrades.
• Lead post system restore testing by identifying critical tests, key team members, and overseeing completion for the testing team. Own post-test communications to business partners and commercial leaders.

Qualifications

• BS/BA required, preferably in Life Sciences, Technology, or Management
• 5+ years of relevant commercial vaccine or pharmaceutical experience
• 10+ years SAP commercial experience, including S/4 HANA experience
• Formal or informal project management experience with the ability to lead and influence without authority
• Emotional intelligence and aptitude to work with multi-cultural teams in a highly matrixed environment
• Prior experience overseeing post-test communications to business partners and commercial leaders
• Aptitude and interest in learning and optimizing technical/ITS systems

Skills

• Strategic thinking and project management
• Leading teams and communication skills
• Problem-solving and decision-making
• Change management
• Stakeholder engagement
• Risk management

Education

• BS/BA required, preferably in Life Sciences, Technology, or Management

Additional Requirements

• Travel requirements: Up to 20% domestic travel may be required