Product Support Scientist
Bio-Techne
2 months ago
Remote friendly (Wallingford, CT)
United States
$81,900 - $134,550 USD yearly
Operations
Position Summary
- Proactive, solutions-driven Product Support Scientist to advance performance, reliability, and customer success of an automated microfluidic-based biomarker analysis platform.
Key Responsibilities
- Lead technical investigations into internal product issues using root-cause analysis to develop corrective and preventive actions.
- Identify, recommend, and execute process improvements to enhance product robustness, manufacturing consistency, and customer experience.
- Serve as assay and technology subject matter expert for complex customer escalations and cross-functional troubleshooting guidance.
- Collaborate with Quality, Engineering, Assay Development, and Reagent Manufacturing to evaluate and resolve technical challenges affecting product performance.
- Provide clear technical communication on issue status, risks, timelines, and resolutions.
- Contribute to internal knowledge bases, troubleshooting guides, and training materials.
- Select appropriate methods/approaches when evaluating technical problems and recommending solutions.
- Manage multiple priorities with high-quality execution and documentation standards.
- Follow company policies and safety guidelines.
- Perform additional duties as assigned.
Job Qualifications
- PhD in Life Sciences with up to 5 years relevant experience; or Master’s in biological sciences (or related field) with 8+ years relevant industry experience.
- Experience developing, optimizing, or troubleshooting immunoassays or related analytical methods (preferably industry).
- Strong understanding of immunoassay principles and sources of technical variability.
- Proven problem-solving skills; attention to detail; familiarity with structured investigation methods.
- Experience supporting/collaborating with quality, manufacturing, engineering, or customer support teams.
- Ability to collaborate across functions and communicate clearly with technical and non-technical stakeholders.
- Proficiency with life-sciences data analysis tools and practices.
- Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
Highly Desirable / Plus
- Background in cell biology, immunology, biochemistry, or surface chemistry.
- Experience with automated ELISA platforms or microfluidics.
- Experience with programming (e.g., R, Python) or advanced statistical methods.
- Prior mentoring/leading technical teams or project management.
Benefits (as stated)
- Competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
- 401k, ESPP, HSA, FSA, Dependent Care FSA.
- Mentorship, promotional opportunities, training/development, tuition reimbursement, internship programs.
- Employee resource groups, volunteer paid time off, employee events, charity drives.
- Accrued leave policy with paid holidays, paid time off, and paid parental leave.
- Proactive, solutions-driven Product Support Scientist to advance performance, reliability, and customer success of an automated microfluidic-based biomarker analysis platform.
Key Responsibilities
- Lead technical investigations into internal product issues using root-cause analysis to develop corrective and preventive actions.
- Identify, recommend, and execute process improvements to enhance product robustness, manufacturing consistency, and customer experience.
- Serve as assay and technology subject matter expert for complex customer escalations and cross-functional troubleshooting guidance.
- Collaborate with Quality, Engineering, Assay Development, and Reagent Manufacturing to evaluate and resolve technical challenges affecting product performance.
- Provide clear technical communication on issue status, risks, timelines, and resolutions.
- Contribute to internal knowledge bases, troubleshooting guides, and training materials.
- Select appropriate methods/approaches when evaluating technical problems and recommending solutions.
- Manage multiple priorities with high-quality execution and documentation standards.
- Follow company policies and safety guidelines.
- Perform additional duties as assigned.
Job Qualifications
- PhD in Life Sciences with up to 5 years relevant experience; or Master’s in biological sciences (or related field) with 8+ years relevant industry experience.
- Experience developing, optimizing, or troubleshooting immunoassays or related analytical methods (preferably industry).
- Strong understanding of immunoassay principles and sources of technical variability.
- Proven problem-solving skills; attention to detail; familiarity with structured investigation methods.
- Experience supporting/collaborating with quality, manufacturing, engineering, or customer support teams.
- Ability to collaborate across functions and communicate clearly with technical and non-technical stakeholders.
- Proficiency with life-sciences data analysis tools and practices.
- Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
Highly Desirable / Plus
- Background in cell biology, immunology, biochemistry, or surface chemistry.
- Experience with automated ELISA platforms or microfluidics.
- Experience with programming (e.g., R, Python) or advanced statistical methods.
- Prior mentoring/leading technical teams or project management.
Benefits (as stated)
- Competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
- 401k, ESPP, HSA, FSA, Dependent Care FSA.
- Mentorship, promotional opportunities, training/development, tuition reimbursement, internship programs.
- Employee resource groups, volunteer paid time off, employee events, charity drives.
- Accrued leave policy with paid holidays, paid time off, and paid parental leave.