Procurement Digital Enablement Manager

Role Summary

This position is responsible for implementing and driving adoption of digital procurement solutions and technologies to increase procurement workforce productivity and effectiveness, business stakeholder satisfaction, and process agility. The role will manage process digitalization to ensure procurement employees and stakeholders are motivated and equipped to fully leverage procurement source-to-pay and point solution technologies. The role will work closely with internal partners and external procurement technology solution providers.

Responsibilities

• Partner with Director to develop USO Procurement’s digitalization roadmap aligned with the globally defined Procurement digital strategy
• Act as Project Manager on the implementation of Procurement digital enablement projects in partnership with DDI&T, Corporate Procurement and third parties
• Monitor emerging technology trends, scout for technology vendors, leverage Procurement analytics to identify opportunities and pitch ideas internally. Develop use cases for AI and other technologies to elevate Procurement processes
• Effectively communicate user and stakeholder feedback to Procurement global product owners and governance functions. Connect with line-of-business leaders to ensure their input in driving process improvement
• Lead change management for technology adoption. Coordinate multichannel communication. Run enablement and awareness events (Office Hours, lunch and learns, etc.). Facilitate knowledge sharing and collaboration across stakeholders through regular engagement
• Lead source to pay technology release testing and feature implementation in partnership with Global Procurement
• Prioritize, implement and measure impact of continuous improvement (CI) opportunities in Procurement digital. Grow a CI mindset and culture in the Procurement Operations team
• Develop and monitor metrics that measure digital procurement enablement impact
• Create and maintain a central repository of Procurement technology enablement resources (videos, how-to, quick start guides, etc.)
• Manage relationships, supplier performance and invoice payment for technology vendors in collaboration with Global Procurement, as applicable

Qualifications

• Minimum of 5 years of experience in digital, system, or user experience with progressively increasing responsibilities. Advanced degree can count towards experience. At least 2 years in leadership role focusing on digital enablement or technology-driven process transformation or improvement projects
• Pharmaceutical, healthcare, life science industry experience preferred
• Procurement experience strongly preferred; experience in Coupa Source to Pay is a plus
• Demonstrated ability in project management
• Demonstrated ability in change management
• High on learning ability and motivation with a change-ready mindset
• Excellent oral and written communication skills. Demonstrated ability to be a translator explaining digital to the business and business to IT and technologists
• Demonstrated business acumen, creative problem solving, and data analysis
• Demonstrated ability to manage multiple internal and external stakeholders, build relationships, influence and gain respect
• Demonstrated ability to work in a matrixed organizational environment
• Demonstrated ability to manage multiple priorities and complete work in a timely manner with strong attention to detail and organization

Education

• Bachelor's degree required in Business, Technology, Experience Design, or related. Master’s degree preferred

Additional Requirements

• 0-25% overnight travel required