Process Improvement Lead

Role Summary

Process Improvement Lead. Under limited supervision, responsible for establishing, leading and executing assigned continuous process improvement initiatives, acting as a liaison between operational and technical teams to identify, analyze and translate business needs into high quality process improvement solutions. Assists with establishing business cases and ROIs, consulting with the business in order to propose recommendations for senior management approval.

Responsibilities

• Leads cross-functional teams tasked with solving business issues which require operational and/or technical solution providing subject matter insight with regards to operational process, policies/regulatory changes, and/or system functionality
• Analyzes, documents and maps operational processes through workflows. Capture pertinent process step details so that opportunities for process improvements, benchmarks, key performance indicators, current metrics, and target objectives can be defined
• Utilizes Six Sigma / DMAIC and related techniques to define improvement opportunities where deemed appropriate
• Contributes in strategic meetings to review, evaluate, and/or propose new business opportunities through the implementation/enhancement of operational and/or technical solutions, which are intended to improve customer relationships and operating efficiencies while reducing costs
• Creates and drives improvement plans to completion
• Develops, maintains, and provides process expertise in order to deliver knowledge transfer to cross-functional operational and technical areas
• Carries out responsibilities according to the organization‚Äôs policies and procedures, best practices, as well as in accordance with state, federal, and local laws, including applicable safety rules and regulations
• Performs other duties as assigned by Management

Qualifications

• Bachelor‚Äôs degree required. Engineering, IT or a related field degree preferred.
• A minimum of 3 years of experience writing requirements for IT projects is a must
• A minimum of 3 years of experience in process improvement is required.

Skills

• Conducting thorough analyses to identify areas for improvement, develop actionable solutions, and guide strategic decisions
• Ability to collect and analyze requirements to ensure successful project outcomes
• Process reengineering lifecycle methodologies and documentation
• Six sigma/DMAIC and/or continuous process improvement methodologies
• Project Management skills highly desired
• Evaluating and analyzing business needs to research problems‚Äô root cause and to identify improvement opportunities based on data driven analysis
• Ability to influence without authority
• Ability to clearly communicate and present, both orally and in writing, with all levels of the organization
• Establishing and maintaining cooperative working relationships with cross-functional teams
• Complies with company policies, practices and procedures, including safety rules and regulation
• Ability to work independently and as part of a team
• Handling multiple duties and assignments
• Proficiency in process mapping and analysis tools
• Ability to lead and manage change initiatives
• Attention to detail and a commitment to quality
• English usage, spelling, grammar and punctuation

Education

• Not specified beyond the bachelor's degree requirement; engineering, IT or related field preferred.

Additional Requirements

• Travel: Approximately 5% domestic travel throughout the US
• Physical Requirements: Sitting for extended periods at workstation or mobile equipment; visual acuity for computer work, data analysis, and reading; may require PPE on site visits
• Working Environment: May involve PPE on site visits