Principal Software Engineer, Research Systems
Gilead Sciences
4 months ago
Remote friendly (San Francisco Bay Area)
United States
IT
Principal Software Engineer – Research Systems
Key Responsibilities
- Recognized as a subject matter expert for Dotmatics project pages and associated research workflows.
- Operates independently with minimal direction, owning outcomes for user satisfaction and system effectiveness.
- Impact measured by quality of scientific enablement, user adoption, system reliability, and service responsiveness.
- Serves as a bridge between scientists, IT, and platform teams, ensuring research systems evolve in a controlled, user-centered manner.
Dotmatics Project Page Ownership
- Own the design, creation, configuration, and ongoing maintenance of Dotmatics project pages in close collaboration with scientists and research stakeholders.
- Work directly with scientific users to identify appropriate data, metadata, and structures required to support project goals, ensuring usability, consistency, and scientific relevance.
- Translate scientific workflows and requirements into well-structured Dotmatics project pages that support data capture, analysis, and decision-making.
- Continuously improve existing project pages based on user feedback, evolving scientific needs, and platform capabilities.
Scientific Partnership & Customer Service
- Act as a primary point of contact for scientific users, providing responsive, high-quality customer service in support of Dotmatics and related research systems.
- Respond to email enquiries from users, including troubleshooting issues, answering questions, and providing guidance on best practices.
- Proactively communicate system status, planned changes, incidents, and resolutions to users in a clear, professional, and timely manner.
- Build strong working relationships with scientists, informatics partners, and operational teams.
Training & Enablement
- Develop and deliver training for bespoke logistics and research systems, including Dotmatics-related workflows and integrations.
- Create and maintain training materials such as user guides, walkthroughs, and onboarding documentation.
- Provide hands-on support during onboarding of new users, projects, or capabilities.
IT Collaboration & Platform Evolution
- Liaise closely with IT and platform teams on Dotmatics implementation, configuration, upgrades, and validation activities.
- Support implementation and upgrade projects, including user acceptance testing, regression testing, and coordination of user communications.
- Help identify risks, dependencies, and user impacts associated with system changes and upgrades.
Request Tracking & Documentation
- Use Jira to log, track, prioritize, and manage user requests, enhancements, defects, and operational tasks.
- Ensure timely updates to Jira tickets.
- Use Confluence to build, maintain, and curate documentation including system/project page documentation, user guides/FAQs, training materials, and operational/support procedures.
- Promote consistent documentation standards.
Basic Qualifications
- Bachelor’s degree and 8+ years relevant experience; OR
- Master’s degree and 6+ years relevant experience; OR
- PhD and 2+ years relevant experience.
Preferred Qualifications
- 8+ years supporting, configuring, or developing research/scientific/enterprise software systems.
- Experience working directly with scientists/research users to gather requirements and support real-world scientific workflows.
- Strong hands-on experience with Dotmatics or similar scientific data/ELN/informatics platforms.
- Proven ability to deliver excellent customer service and operational support in a technical environment.
- Experience using Jira and Confluence.
- Strong written and verbal communication skills; ability to explain technical concepts to non-technical users.
Differentiating Qualifications
- Experience supporting bespoke logistics or laboratory systems in a research or regulated environment.
- Familiarity with GLP, data integrity, audit readiness, or validation concepts.
- Experience supporting system implementations, upgrades, and platform transitions.
- Ability to balance multiple concurrent requests while maintaining high service quality.
- Track record of building trusted partnerships with scientific and operational stakeholders.
People Leader Accountabilities
- Create Inclusion.
- Develop Talent (coach and provide feedback/insight).
- Empower Teams (align goals and hold teams accountable).
Compensation/Benefits (as stated)
- Salary range: $169,320.00 - $219,120.00.
- May be eligible for discretionary annual bonus and discretionary stock-based long-term incentives (eligibility may vary).
- Paid time off and benefits package including company-sponsored medical, dental, vision, and life insurance.
Application Instructions
- Apply via the Internal Career Opportunities portal in Workday.
Key Responsibilities
- Recognized as a subject matter expert for Dotmatics project pages and associated research workflows.
- Operates independently with minimal direction, owning outcomes for user satisfaction and system effectiveness.
- Impact measured by quality of scientific enablement, user adoption, system reliability, and service responsiveness.
- Serves as a bridge between scientists, IT, and platform teams, ensuring research systems evolve in a controlled, user-centered manner.
Dotmatics Project Page Ownership
- Own the design, creation, configuration, and ongoing maintenance of Dotmatics project pages in close collaboration with scientists and research stakeholders.
- Work directly with scientific users to identify appropriate data, metadata, and structures required to support project goals, ensuring usability, consistency, and scientific relevance.
- Translate scientific workflows and requirements into well-structured Dotmatics project pages that support data capture, analysis, and decision-making.
- Continuously improve existing project pages based on user feedback, evolving scientific needs, and platform capabilities.
Scientific Partnership & Customer Service
- Act as a primary point of contact for scientific users, providing responsive, high-quality customer service in support of Dotmatics and related research systems.
- Respond to email enquiries from users, including troubleshooting issues, answering questions, and providing guidance on best practices.
- Proactively communicate system status, planned changes, incidents, and resolutions to users in a clear, professional, and timely manner.
- Build strong working relationships with scientists, informatics partners, and operational teams.
Training & Enablement
- Develop and deliver training for bespoke logistics and research systems, including Dotmatics-related workflows and integrations.
- Create and maintain training materials such as user guides, walkthroughs, and onboarding documentation.
- Provide hands-on support during onboarding of new users, projects, or capabilities.
IT Collaboration & Platform Evolution
- Liaise closely with IT and platform teams on Dotmatics implementation, configuration, upgrades, and validation activities.
- Support implementation and upgrade projects, including user acceptance testing, regression testing, and coordination of user communications.
- Help identify risks, dependencies, and user impacts associated with system changes and upgrades.
Request Tracking & Documentation
- Use Jira to log, track, prioritize, and manage user requests, enhancements, defects, and operational tasks.
- Ensure timely updates to Jira tickets.
- Use Confluence to build, maintain, and curate documentation including system/project page documentation, user guides/FAQs, training materials, and operational/support procedures.
- Promote consistent documentation standards.
Basic Qualifications
- Bachelor’s degree and 8+ years relevant experience; OR
- Master’s degree and 6+ years relevant experience; OR
- PhD and 2+ years relevant experience.
Preferred Qualifications
- 8+ years supporting, configuring, or developing research/scientific/enterprise software systems.
- Experience working directly with scientists/research users to gather requirements and support real-world scientific workflows.
- Strong hands-on experience with Dotmatics or similar scientific data/ELN/informatics platforms.
- Proven ability to deliver excellent customer service and operational support in a technical environment.
- Experience using Jira and Confluence.
- Strong written and verbal communication skills; ability to explain technical concepts to non-technical users.
Differentiating Qualifications
- Experience supporting bespoke logistics or laboratory systems in a research or regulated environment.
- Familiarity with GLP, data integrity, audit readiness, or validation concepts.
- Experience supporting system implementations, upgrades, and platform transitions.
- Ability to balance multiple concurrent requests while maintaining high service quality.
- Track record of building trusted partnerships with scientific and operational stakeholders.
People Leader Accountabilities
- Create Inclusion.
- Develop Talent (coach and provide feedback/insight).
- Empower Teams (align goals and hold teams accountable).
Compensation/Benefits (as stated)
- Salary range: $169,320.00 - $219,120.00.
- May be eligible for discretionary annual bonus and discretionary stock-based long-term incentives (eligibility may vary).
- Paid time off and benefits package including company-sponsored medical, dental, vision, and life insurance.
Application Instructions
- Apply via the Internal Career Opportunities portal in Workday.