Principal IT Analyst- Veeva Quality

Role Summary

As a Principal IT Analyst - Veeva Quality, you will design, build, implement, and maintain the Veeva Vault QualityDocs system. You will act as the IT System Owner, collaborating with business analysts, technical architects, system configurators, and project managers to deliver upgrades, enhancements, and new modules aligned with strategic roadmaps. Your work will support regulatory compliance and user needs, combining technical leadership with hands-on implementation and project management.

Responsibilities

• Plan and implement complex enhancements and incremental updates to Veeva Vault QualityDocs application.
• Collaborate with cross-functional business and IT teams to understand the end-to-end business processes and functional requirements to maximize value.
• Work with the Business Process Owner (BPO) to plan and implement a strategic application roadmap that supports business and functional objectives.
• Manage IT System and Release Management of Veeva Vault QualityDocs application, adhering to GxP compliance, data security, and the software development lifecycle processes.
• Develop and facilitate strategies for system, data and application integration, ensuring that interfaces supporting business requirements are properly identified, designed, and implemented.
• Oversee all configurations, development, and management activities related to assigned application services.
• Provide oversight and mentor development teams. Work with and manage team of internal and external 3rd party technical resources performing analysis, design, configuration, development, testing, and deployment activities.
• Conduct in-depth research on emerging technologies, including AI, to support systems development initiatives. Provide expert guidance to IT and Business management regarding technology trends and best practices that optimize solutions.
• Test new applications, major/minor releases, and recommend feature enhancements for system optimization.
• Develop, roll out, and support business and application services to meet evolving user needs.
• Support M&A and Divestiture activities by extracting or importing data into target systems as needed.

Qualifications

• Required: 5+ years of IT experience, including 4 years in Veeva Quality Vault administration and service delivery.
• Required: Expert technical knowledge of Document Management platforms, with relevant certifications.
• Required: Proven expertise in data analytics, reporting, and dashboarding tools such as advanced Microsoft Excel, PowerBI, Tableau, or other business intelligence platforms.
• Required: Knowledge of industry best practices in GxP Document Management.
• Required: Experience in user and application support.
• Required: Familiarity with incident and change management processes.
• Required: Understanding of SAFe Agile framework.
• Preferred: Experience in contract and SLA management.
• Preferred: Vendor management skills.
• Preferred: Understanding of middleware, SFTP, Single Sign-On, and enterprise architecture concepts.
• Preferred: Knowledge of content authoring tools and Learning Management Systems.

Education

• Bachelor's degree in Computer Science or equivalent education and experience.