Principal AV Engineer - Shockwave Medical

Role Summary

The Principal Audio/Video Engineer will maintain and optimize conference room AV systems for Shockwave Medical in Santa Clara, CA. You will perform daily inspections, troubleshoot issues, and coordinate with external vendors and the Johnson & Johnson AV team to keep rooms modern, functional, and compliant with safety standards. This role requires a proactive, detail-oriented engineer who can manage equipment inventories and support meetings and special events.

Responsibilities

• Conduct daily inspections and maintenance of conference rooms to ensure all equipment and furnishings are in proper working order.
• Troubleshoot and resolve technical issues related to audio-visual, lighting, and other conference room systems promptly.
• Collaborate with external vendors to schedule maintenance, upgrades, and repairs, ensuring service quality and timely completion.
• Work with the J&J AV team to implement and maintain conference room technology upgrades, ensuring rooms meet Johnson & Johnson's standards for modernity and functionality.
• Maintain inventory of equipment and supplies and coordinate procurement when necessary.
• Document maintenance activities, issues, and resolutions to ensure records are up to date.
• Assist in setting up conference rooms for meetings, presentations, and special events.
• Stay informed of the latest AV technologies and best practices to recommend improvements and upgrades.
• Ensure compliance with company safety and security protocols.

Qualifications

• Proven experience in AV maintenance, technical support, or similar roles.
• Strong troubleshooting skills and technical knowledge of audio-visual systems.
• Excellent communication and vendor management skills.
• Ability to work independently and proactively manage daily tasks.
• Familiarity with Johnson & Johnson's standards and commitment to excellence is a plus.
• Flexibility to respond to urgent issues outside of regular hours if necessary.
• Detail-oriented and highly organized.
• Excellent problem-solving skills.
• Customer-focused with a professional attitude.
• Adaptable to new technology and processes.