People Services & Systems Specialist

Role Summary

The People Services & Systems Specialist provides advanced operational support across People & Culture services, combining a strong customer service mindset with hands-on expertise in people systems, integrations, and data integrity. The role supports employees and managers through inquiries, maintains system accuracy, supports integrations, and enables scalable People operations.

Responsibilities

• People Systems & Integrations Support
  • Provide day-to-day operational support for People systems, including troubleshooting data issues and supporting system workflows
  • Partner with the People Systems & Services team to support system configuration changes, enhancements, and integrations
  • Assist with testing, validation, and quality assurance for system updates and new functionality
  • Identify opportunities to improve system utilization, automation, and operational efficiency
• Data Integrity & Compliance
  • Ensure accuracy, consistency, and completeness of employee data across People systems
  • Support audit readiness activities, including SOX, internal audits, and compliance reviews, by validating data and documentation related to SOX controls
  • Follow established protocols for data privacy, security, and regulatory compliance across regions
  • Identify and escalate data risks, trends, or recurring issues
• Continuous Improvement & Collaboration
  • Create, maintain, and update Standard Operating Procedures (SOPs) and process documentation
  • Partner with P&C stakeholders to streamline processes while maintaining compliance and data integrity
  • Contribute to and execute continuous improvement initiatives that enhance service delivery, system reliability, and employee experience
• Employee Lifecycle Management
  • Own the execution of complex employee lifecycle transactions, including job changes, data corrections, and employment updates globally
  • Ensure lifecycle changes are accurately reflected across HRIS, payroll, and integrated systems
  • Partner with Payroll, Talent, and People Partners to ensure smooth transitions and minimal rework
  • Maintain and improve task lists, workflows, and system-driven processes that support scalable operations
• People & Culture Service Desk & Employee Support
  • Serve as a primary point of contact for employee and manager inquiries related to policies, benefits, compensation, systems access, and People processes
  • Independently resolve service requests with a strong customer service and problem-solving approach
  • Triage and escalate complex or sensitive matters to appropriate P&C partners or leadership as needed
  • Provide guidance to P&C team members regarding process execution, system status, and required actions

Qualifications

• 3+ years of experience in People Operations, HR administration, or People systems support
• Hands-on experience working with HRIS platforms and interconnected systems (e.g., HRIS, payroll, ATS)
• Experience supporting audits, compliance activities, or data validation processes
• Strong attention to detail and ability to manage sensitive information with discretion

Education

• Bachelor’s degree preferred (Human Resources, Business Administration, Information Systems, or related field)

Skills

• Commitment to excellence: Take pride in your work and consistently strive for excellence
• Creativity and innovation: Think outside the box and develop creative solutions
• Results-oriented: Focused on delivering measurable results
• Ethical behavior: Act with integrity in all interactions
• Adaptability: Able to adjust to changing priorities in a dynamic environment
• Strong communication skills: Clear and concise communication with colleagues and stakeholders
• Collaboration: Work effectively as part of a team
• Continuous learning: Commit to ongoing learning and professional development