Patient Support Communications, Senior Manager (US T1D)

Role Summary

Senior Manager, T1D Patient Communications, to join a new Patient Support Team for T1D in Boston, MA. This position will support the potential launch of cell therapies in Type 1 Diabetes. This role will develop communications with patients, caregivers, and healthcare providers as well as communications to support cell therapy order management. You will be responsible for creating clear education and communication resources, and providing input on our patient support program, processes and systems that will be required for a successful course of treatment.

Responsibilities

• Responsible for successful ideation, development, and execution of key tactics, messages, and materials for Care Managers to use with key HCP and patient stakeholders
• Manage development of tactics with agency partners; validate tactics with key internal stakeholders; manage review/approvals of tactics through Commercial Review Committee (CRC)
• Deeply understand the zimislecel treatment journey including potential deviations, customer pain points, and knowledge gaps; identify opportunities to overcome challenges and close these gaps through messages and materials
• Collaborate with Director of Communications to develop insight mining and analytics plans, which could include quant/qual research, ad boards, in-depth interviews
• Partner with Care Manager and Order Management team to understand needs and challenges of their field-facing teams; collaborate to develop tactical solutions
• Collaborate with Digital Teams and DTE teams to ensure digital platforms support customer needs & inform ongoing enhancements
• Contribute to overall strategic and tactical planning, including insight mining, brand planning, and tactical roadmap creation

Qualifications

• Required Education: Bachelor’s Degree or Relevant experience
• Required Experience:
  • Cell or gene therapy or transplant care team experience
  • Experience with T1D, Diabetes or working with patient communities
  • Marketing or communications experience in rare diseases/ orphan drugs
• Required Knowledge / Skills:
  • Strong written communication skills, presentation delivery, and interpersonal skills
  • Strong collaboration skills & ability to manage initiatives across multiple teams
  • Ability to manage up and across an organization; can adeptly identify when/what information to share with leadership and/or cross-functional stakeholders at critical timepoints
  • Experience managing agency partners, budgets, and formal reviews with legal, medical and regulatory partners
  • Entrepreneurial spirit who enjoys working in a fast-paced, results-driven environment within a growing business unit
  • Contributes to Vertex’s culture of compliance by focusing on ethics and integrity in all interactions
  • Comfortable working in a fast-paced, results-driven environment, with the ability to multi-task and prioritize the workload of the team