Patient Support Communications Manager, Kidney

Role Summary

The Patient Support Communications Manager, Kidney develops and executes patient- and HCP-focused materials to support kidney patient support programs. This role participates in the day-to-day execution of the patient communications strategy, developing and updating materials for patients and leading the optimization of materials and their performance. The role requires a passion for helping patients and a commitment to continually improving the patient experience; it reports to the Director, Patient Services Communications, Kidney.

Responsibilities

• Responsible for successful ideation, development, and execution of key tactics, messages, and materials for internal teams who support both our HCP and patient stakeholders.
• Manage development of tactics with agency partners; validate tactics with key internal stakeholders where relevant; manage review/approvals of tactics through Commercial Review Committee (CRC).
• Develops new and maintains existing documentation of processes, work instructions, SOPs and ensures alignment on any process changes and work instruction updates.
• Liaise with fulfillment partner to manage inventory and ordering of print material needs
• Cultivate strong partnerships with cross-functional teams including the communications review committee (CRC) to support business goals

Qualifications

• Required: 3+ years’ experience or equivalent combination of education and experience in patient support, patient and/or HCP marketing, patient engagement, or other closely related roles.
• Required: Ability to understand assigned disease area and its unique patient journey.
• Required: Ability to understand key elements of patient engagement strategy and the incumbent's role in executing that strategy.
• Required: Excellent communication skills; patient-centric and customer-service minded.
• Required: Effective project management skills to manage multiple projects and processes, simultaneously.
• Required: Ability to execute support materials across a variety of channels, with a focus on talking points.
• Required: Ability to oversee and maintain a high volume of materials with attention to detail to ensure consistency of messaging and branding.
• Required: Exhibits ownership and broad accountability for assigned projects and internal assignments.
• Required: Entrepreneurial spirit in a fast-paced, results-driven environment within a growing business unit.
• Required: Contributes to Vertex’s culture of compliance by focusing on ethics and integrity in all interactions.
• Required: Comfortable working in a fast-paced, results-driven environment, with the ability to multi-task and prioritize.
• Preferred: Familiarity with Medical/Legal/Regulatory review processes.
• Preferred: Working knowledge of marketing software and platforms including Veeva Vault PromoMats and Salesforce CRM or similar.

Skills

• Ability to understand assigned disease area and its unique patient journey.
• Ability to understand key elements of patient engagement strategy and execution.
• Excellent communication skills; patient-centric and customer-service minded.
• Effective project management skills to manage multiple projects and processes, simultaneously.
• Ability to execute support materials across a variety of channels, with a focus on talking points.
• Ability to oversee and maintain a high volume of materials with attention to detail to ensure messaging and branding consistency.
• Ownership and accountability for assigned projects and internal assignments.
• Entrepreneurial spirit in a fast-paced, results-driven environment.
• Commitment to ethics and integrity in all interactions.
• Ability to multi-task, prioritize, and work effectively in a dynamic team.

Education

• Bachelor’s Degree in Human Services, Marketing, Business or related field.