Patient Success Specialist

Role: Patient Success Specialist supporting patient-specific eligibility verification, claim submission, and issue resolution within a biopharma setting focused on genetic testing. Responsibilities: manage patient inquiries, coordinate logistics, resolve escalated billing issues via email, phone, and Salesforce; ensure compliance with SOPs, privacy regulations (HIPAA/PHI), and regulatory guidelines; contribute to process improvements and departmental protocol modifications; communicate with internal stakeholders and maintain data accuracy. Requirements: Bachelor's degree or equivalent, 2+ years in medical billing/coding (preferably in skilled nursing), call center experience, proficiency in Salesforce, strong customer service and problem-solving skills, knowledge of Medicare/Medicaid practices. High-Value: work in a remote US setting for a leading cfDNA testing company specializing in oncology, women’s health, and organ health; support for patient billing and eligibility processes; HIPAA and privacy compliance; flexible scheduling within 7 AM - 7 PM. The role involves handling PHI securely and supporting operational programs to improve patient experience.