Location: Tempe, AZ or East Hanover, NJ
Hours: 11:00 a.m. - 8:00 p.m. EST or 9:00 a.m. - 6:00 p.m. EST
Openings: 2 openings
Novartis
The Patient Navigator interacts with Health Care Providers, Office Contacts, patients, and caregivers via phone, acting as a point of contact for case status and treatment progression. They educate HCPs and patients on pre-treatment requirements, handle complex cases related to treatment preparation and logistics, and respond to inquiries via various communication channels.
They also guide physician office staff and patients on completing program applications, manage cases, and ensure timely escalations and follow-ups.