Patient Liaison Associate (Hybrid)
Caris Life Sciences
June 26, 2026
Remote friendly (Irving, TX)
United States
Patient Advocacy
Position Summary
Our Patient Liaison Associates resolve issues, direct patient inquiries/complaints, facilitate satisfactory resolutions, and follow up to ensure issues are resolved for specific accounts.
Job Responsibilities
- Adhere to company policies and procedures.
- Return incoming patient calls and inquiries.
- Communicate estimated costs to patients by phone and email.
- Make outgoing courtesy calls to inform patients of potential patient responsibility.
- Resolve questions directly for prompt patient satisfaction when possible.
- Explain account situations accurately in simple language.
- Complete assigned tasks, edits, queues, and correspondence in a timely manner.
- Note recurring questions/problems that may be addressed via policy/procedure changes.
- Identify and communicate complaint patterns to the management team.
- Maintain a positive attitude and provide personal service 100% of the time.
- Meet productivity/performance standards set by management.
- Maintain patient confidentiality and comply with HIPAA.
Required Qualifications
- High school Diploma or GED equivalent.
- 1–3 years of Medical Billing or Patient Billing experience.
- Proficient in MS Office (Word, Excel, Outlook).
- Knowledge of medical billing procedures, EOBs, insurance payment processing, and revenue cycle management.
- Highly organized with strong attention to detail.
- Strong time management and organizational skills.
- Strong communication skills with patience and empathy.
- Ability to work with minimal guidance; proactive self-starter.
- Flexibility to handle frequent changes.
- Professional communication with patients and facilities.
- Exceptional customer service and phone etiquette.
- Ability to multi-task.
- Basic knowledge of CPT and ICD-10.
- Knowledge of insurance processing, guidelines, and laws related to payers.
Preferred Qualifications
- Associate’s degree in accounting/finance/healthcare administration or related field (or equivalent).
- Customer support/patient advocacy experience.
- Bilingual Spanish (preferred).
- Professionalism; strong organizational and communication skills.
- Drive for results and continuous improvement.
- Proficiency in verbal and written communication.
- Teamwork and customer-service focus.
Other
- Willingness to work shift work and overtime; occasional weekends/evenings/holidays.
Conditions of Employment (application/entry)
- Complete pre-employment process: criminal background check, drug screening, credit check (for certain positions), and reference verification.
Our Patient Liaison Associates resolve issues, direct patient inquiries/complaints, facilitate satisfactory resolutions, and follow up to ensure issues are resolved for specific accounts.
Job Responsibilities
- Adhere to company policies and procedures.
- Return incoming patient calls and inquiries.
- Communicate estimated costs to patients by phone and email.
- Make outgoing courtesy calls to inform patients of potential patient responsibility.
- Resolve questions directly for prompt patient satisfaction when possible.
- Explain account situations accurately in simple language.
- Complete assigned tasks, edits, queues, and correspondence in a timely manner.
- Note recurring questions/problems that may be addressed via policy/procedure changes.
- Identify and communicate complaint patterns to the management team.
- Maintain a positive attitude and provide personal service 100% of the time.
- Meet productivity/performance standards set by management.
- Maintain patient confidentiality and comply with HIPAA.
Required Qualifications
- High school Diploma or GED equivalent.
- 1–3 years of Medical Billing or Patient Billing experience.
- Proficient in MS Office (Word, Excel, Outlook).
- Knowledge of medical billing procedures, EOBs, insurance payment processing, and revenue cycle management.
- Highly organized with strong attention to detail.
- Strong time management and organizational skills.
- Strong communication skills with patience and empathy.
- Ability to work with minimal guidance; proactive self-starter.
- Flexibility to handle frequent changes.
- Professional communication with patients and facilities.
- Exceptional customer service and phone etiquette.
- Ability to multi-task.
- Basic knowledge of CPT and ICD-10.
- Knowledge of insurance processing, guidelines, and laws related to payers.
Preferred Qualifications
- Associate’s degree in accounting/finance/healthcare administration or related field (or equivalent).
- Customer support/patient advocacy experience.
- Bilingual Spanish (preferred).
- Professionalism; strong organizational and communication skills.
- Drive for results and continuous improvement.
- Proficiency in verbal and written communication.
- Teamwork and customer-service focus.
Other
- Willingness to work shift work and overtime; occasional weekends/evenings/holidays.
Conditions of Employment (application/entry)
- Complete pre-employment process: criminal background check, drug screening, credit check (for certain positions), and reference verification.