Patient Access Liaison -Krystexxa- San Francisco, CA
Amgen
17 days ago
On-site
San Jose, CA
Patient Advocacy
Patient Access Liaison - KRYSTEXXA - San Francisco
Responsibilities:
- Secure written or electronic patient consent to Amgen By Your Side for patients in the assigned geography
- Develop relationships with patients and caregivers via phone, text, email, virtual, or in person connections
- Assess individual patient needs and create an education/resource plan to empower patients as their own advocates
- Educate patients on KRYSTEXXA coverage and steps needed for prior authorization
- Provide information on co-pay assistance programs, national foundations, and free drug programs as appropriate
- Provide proactive education to prescribers and sites of care on coverage, prior authorization requirements, and coding/billing
- Investigate access challenges pre- and post-infusion, including denied claims and claim reviews
- Partner with Safety and PV and report AE’s and product complaints through medical information
- Adhere to professional standards compliance guidance, policies, and federal/state/local requirements
Basic Qualifications:
- Doctorate degree and 2 years of patient services and/or access & reimbursement experience
- Master’s degree and 4 years of patient services and/or access & reimbursement experience
- Bachelor’s degree and 6 years of patient services and/or access & reimbursement experience
Preferred Qualifications:
- Scientific background; ability to learn product/disease information
- Nursing or other clinical background
- Access and reimbursement for buy and bill products
- Orphan/rare disease experience
- Familiarity with HIPAA and FDA requirements
- Familiarity with and adherence to internal and OIG Compliance guidelines
- Ability to handle difficult cases and resolve hurdles
- Strong analytical skills; strategic mindset; proficient in Microsoft Office
- Excellent written/verbal communication; strong interpersonal skills
- Field travel, including some overnight/weekend travel
Benefits (Total Rewards):
- Health and welfare plans; retirement and savings plan; life/disability; flexible spending accounts; bonus/incentives; stock-based long-term incentives; time-off; flexible work models (remote where possible)
Application instructions:
- Apply via careers.amgen.com. Anticipated application deadline: 6/15.
Responsibilities:
- Secure written or electronic patient consent to Amgen By Your Side for patients in the assigned geography
- Develop relationships with patients and caregivers via phone, text, email, virtual, or in person connections
- Assess individual patient needs and create an education/resource plan to empower patients as their own advocates
- Educate patients on KRYSTEXXA coverage and steps needed for prior authorization
- Provide information on co-pay assistance programs, national foundations, and free drug programs as appropriate
- Provide proactive education to prescribers and sites of care on coverage, prior authorization requirements, and coding/billing
- Investigate access challenges pre- and post-infusion, including denied claims and claim reviews
- Partner with Safety and PV and report AE’s and product complaints through medical information
- Adhere to professional standards compliance guidance, policies, and federal/state/local requirements
Basic Qualifications:
- Doctorate degree and 2 years of patient services and/or access & reimbursement experience
- Master’s degree and 4 years of patient services and/or access & reimbursement experience
- Bachelor’s degree and 6 years of patient services and/or access & reimbursement experience
Preferred Qualifications:
- Scientific background; ability to learn product/disease information
- Nursing or other clinical background
- Access and reimbursement for buy and bill products
- Orphan/rare disease experience
- Familiarity with HIPAA and FDA requirements
- Familiarity with and adherence to internal and OIG Compliance guidelines
- Ability to handle difficult cases and resolve hurdles
- Strong analytical skills; strategic mindset; proficient in Microsoft Office
- Excellent written/verbal communication; strong interpersonal skills
- Field travel, including some overnight/weekend travel
Benefits (Total Rewards):
- Health and welfare plans; retirement and savings plan; life/disability; flexible spending accounts; bonus/incentives; stock-based long-term incentives; time-off; flexible work models (remote where possible)
Application instructions:
- Apply via careers.amgen.com. Anticipated application deadline: 6/15.