Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Miami, FL
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities
- Primary point of contact for patients/caregivers for disease state, product, and therapy access/administration questions.
- Build and maintain relationships via in-person and virtual interactions.
- Assess individual needs and create plans of action using approved resources to empower advocacy.
- Provide individualized, approved education on disease state and product.
- Educate patients on insurance coverage and the process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources.
- Maintain long-term relationships with patients and care teams using a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight and some weekends).
Qualifications
- Bachelor’s degree; at least 5 years in direct patient support; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: orphan/rare disease launch experience; experience educating patients/caregivers on injectable administration; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Strong interpersonal and communication skills; proactive, adaptable, autonomous.
Benefits
- 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; FSAs; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
Compensation
- Annual base salary: $185,000–$190,000.
Key Responsibilities
- Primary point of contact for patients/caregivers for disease state, product, and therapy access/administration questions.
- Build and maintain relationships via in-person and virtual interactions.
- Assess individual needs and create plans of action using approved resources to empower advocacy.
- Provide individualized, approved education on disease state and product.
- Educate patients on insurance coverage and the process to obtain therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources.
- Maintain long-term relationships with patients and care teams using a tailored communication plan.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management to report AEs and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight and some weekends).
Qualifications
- Bachelor’s degree; at least 5 years in direct patient support; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Clinical/Allied Health degree/licensure preferred; at least 5 years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Bilingual preferred.
- Preferred: orphan/rare disease launch experience; experience educating patients/caregivers on injectable administration; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA, and OIG compliance guidelines.
- Strong interpersonal and communication skills; proactive, adaptable, autonomous.
Benefits
- 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; FSAs; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
Compensation
- Annual base salary: $185,000–$190,000.