Patient Access Liaison
Ascendis Pharma
June 30, 2026
On-site
Hartford, CT
Patient Advocacy
The Patient Access Liaison (PAL) is a field-based role providing education and reimbursement support to adult and pediatric patients and caregivers.
Key Responsibilities
- Serve as the primary point of contact for patients and caregivers for education on disease state, company products, and therapy access/administration questions.
- Develop and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs to create an action plan using approved resources.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process for obtaining therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients and care teams via tailored communication plans.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report adverse events and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight and some weekend travel).
Qualifications
- Bachelor’s degree; at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure with 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Preferred: bilingual; experience in orphan/rare disease product launches; experience educating on administration of injectable products; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Strong interpersonal, written, and verbal communication; ability to work autonomously and respond to evolving needs.
Benefits (as stated)
- 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; flexible spending; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
- Annual base salary: $185,000–$190,000 (varies by qualifications).
Key Responsibilities
- Serve as the primary point of contact for patients and caregivers for education on disease state, company products, and therapy access/administration questions.
- Develop and maintain relationships via in-person and virtual interactions.
- Assess individual patient needs to create an action plan using approved resources.
- Provide individualized education on disease state and product using approved resources.
- Educate patients on insurance coverage and the process for obtaining therapy.
- Conduct medication administration education once coverage is established.
- Provide information on affordability resources as needed.
- Manage long-term relationships with patients and care teams via tailored communication plans.
- Collaborate with cross-functional internal teams; partner with Patient Advocacy and attend patient education symposia as needed.
- Partner with Patient Safety/Pharmacovigilance and Complaint Management/Compliance to report adverse events and product complaints.
- Ensure compliance with relevant regulations and standards.
- Up to 50% travel (including overnight and some weekend travel).
Qualifications
- Bachelor’s degree; at least 5 years in a direct patient support role; ability to explain disease state, product, and access/reimbursement concepts at a consumer level.
- Preferred: Clinical/Allied Health degree/licensure with 5+ years clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related.
- Minimum 2 years pharmaceutical industry experience.
- Preferred: bilingual; experience in orphan/rare disease product launches; experience educating on administration of injectable products; experience navigating reimbursement obstacles.
- Familiarity with HIPAA, FDA requirements, and OIG compliance guidelines.
- Strong interpersonal, written, and verbal communication; ability to work autonomously and respond to evolving needs.
Benefits (as stated)
- 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; flexible spending; incentive compensation; accident/critical illness/hospital indemnity; mental health resources; paid leave for new parents.
- Annual base salary: $185,000–$190,000 (varies by qualifications).